Outlook 2016 doesn't accept password or app password

Anonymous
2024-01-25T09:40:42+00:00

I have this problem - Outlook 2016 doesn't accept password or app password - and i think it is a growing World wide Microsoft problem :-(

See also here: https://www.reddit.com/r/Outlook/comments/19dx64p/outlook_2013_windows_10_suddenly_not_accepting/Outlook gives me this: (startede yesterday)

I have 2 PC's with HOTMAIL accounts in Outlook 2016 ...

They both have this error.

I do get mails ... but I can´t send mails. Yesterday it did work for 1-2 hours ... but right now the error is there all the time :-(

Please help me.

Thanks in advance

Pierre

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-01-29T12:59:42+00:00

    This issue has been escalated to the Outlook Team and its being investigated.

    Gabriel it's been 6 days since the issue started and 3 days since your post. Could we have an update please?

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  2. Anonymous
    2024-01-29T12:58:56+00:00

    Who, using 9Folders for email is doing this? Does the statement that you need to "delete your outlook email and create new" mean deleting the email on just 9Folders, or does this mean deleting it and creating a brand new email address? I assume the former, but want another opinion. Thanks all

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  3. Anonymous
    2024-01-29T12:55:10+00:00

    Let's all post when we experience a resolution.

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  4. Anonymous
    2024-01-29T10:42:47+00:00

    This issue started on 1/23/2024. It was intermittent but gradually got worse and worse. I started a business trip on 1/24/2024 and basically it hasn't worked since then. I have Gmail on Android setup for eas.outlook.com and emails/contact/calendar are not getting sync'ed/downloaded. I am constantly getting "credential needed" error. Downloaded Outlook for Android, same issue.

    However, I did notice it occasionally connects on its own because some of my newer emails show up in the Inbox, but 90+% of times, it won't connect. This is so frustrating because I use this account for travel related email updates.

    This is getting ridiculous to have this issue for almost a week without any update or fix or even an announcement from Microsoft.

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  5. Anonymous
    2024-01-29T08:42:32+00:00

    Response from Nine Folders:

    Dear Customer

    Since we don't know when Microsoft will respond, we have released a version with changes to our Nine app to avoid the problem. If you want to solve the problem right away, please read and follow the instructions in the link below. We released v4.9.5f.

    https://re-work.zendesk.com/hc/en-us/articles/8901544302479-Description-and-solution-of-server-connection-issues-for-Outlook-accounts

    Regards,

    9Folders support team

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