Outlook 2016 doesn't accept password or app password

Anonymous
2024-01-25T09:40:42+00:00

I have this problem - Outlook 2016 doesn't accept password or app password - and i think it is a growing World wide Microsoft problem :-(

See also here: https://www.reddit.com/r/Outlook/comments/19dx64p/outlook_2013_windows_10_suddenly_not_accepting/Outlook gives me this: (startede yesterday)

I have 2 PC's with HOTMAIL accounts in Outlook 2016 ...

They both have this error.

I do get mails ... but I can´t send mails. Yesterday it did work for 1-2 hours ... but right now the error is there all the time :-(

Please help me.

Thanks in advance

Pierre

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-02-06T02:46:46+00:00

    Issue is still not fixed. Just had a burst of password prompt in the last several hours. I again deleted and re-added the account and went through a 2FA verification on my Android phone. Within 30 min, it's again prompting me for password. I don't know in what world this issue is considered as resolved when people are still having issues with Google Pixel and Apple iPhone running the LATEST Microsoft's own clients. I don't care if MS marked the issue "Resolved". This is done by the same set of people that caused the issue in the first place. It's very much a move to improve their KPI and is detached from reality.

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  2. Anonymous
    2024-02-06T02:00:16+00:00

    OK, so when I saw resolved again, first thing I tried was close Outlook 2013, then re open, and it prompted for my password as it has been doing for the past weeks.

    I remembered that I was no longer checking the remember password box, so I tried to check that box on one of my two accounts. Exit outlook, come back in, the account for which I had checked the box now no longer prompted me.

    So I checked the remember password on both accounts, exited outlook, restarted my computer, reopen outlook, and I was not prompted for my password.

    SO, we shall see if that continues to be the case (sliver of hope)

    To be followed......

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  3. Anonymous
    2024-02-05T21:04:37+00:00

    For the love of anything holy.

    This issues is marked as resolved again, saying implemented on 2 Feb. Considering I had this issue 2 mins before checking, and so many comments since 2 Feb, how is it marked as resolved? How can we get MS to reopen and actually fix it rather than saying days after it’s “resolved” when there are so many people still staying they have an issue

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  4. Anonymous
    2024-02-05T19:48:23+00:00

    Funny thing is that on emClient forums they insisted and still do, that this is happening because Microsoft had announced that they plan to disable all basic authentication back in 2022 and now this change is taking effect for all servers.
    Microsoft and basic authentication - personal outlook accounts - Announcement - eM Client
    Is this in any way valid?

    Basic authentication and even app passwords are disabled on Exchange Online accounts:

    https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

    Image

    But app passwords still exist on personal accounts.

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  5. Anonymous
    2024-02-05T17:25:57+00:00

    I had opened another thread in the German-language support forums ( https://answers.microsoft.com/de-de/outlook_com/forum/all/einrichtung-eines-outlookde-kontos-am-mobilen/0daa3368-8800-40af-b134-1509a6bda2ab) as I couldn't find anything on this topic at this time.

    Interesting to me: even though this issue seems to have only occurred in late January due to this thread, I had a similar issue with my outlook.com account with Outlook on two different PCs (Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20194) 64 Bit) as of November/December 2023. I was prompted to enter my password (which I had only once before when setting up the account), and after signing in to my account, it got stuck in two popup windows, one of which said "Please wait" and the other just showed a white screen.

    Even this issue is solved for me and my Outlook clients on my two PCs work well now, I have issues with my android smartphone connecting to just the same outlook.com account via EAS or EWS (the app I use supports both).

    I cannot confirm that pressing the OK button several times or changing the Internet connection has solved the problem (today I switched several times between several WLAN networks and cell towers).

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