Outlook 2016 doesn't accept password or app password

Response from Nine Folders:

Dear Customer

Since we don't know when Microsoft will respond, we have released a version with changes to our Nine app to avoid the problem. If you want to solve the problem right away, please read and follow the instructions in the link below. We released v4.9.5f.

https://re-work.zendesk.com/hc/en-us/articles/8901544302479-Description-and-solution-of-server-connection-issues-for-Outlook-accounts

Regards,

9Folders support team

What is broken is IMAP connections. Most businesses use the new OAuth through an Exchange Server setting so the MS people are getting & sending email just as happy as can be. I found that the built in Windows 10 Mail program will allow me to connect that way, but OAuth is blocked for 3rd party apps fpr the free outlook.com emails. That is why, in my opinion, this is not a critical issue for them as it "only" breaks people who use the free version. For those that pay for Microsoft 365, you should be able to connect via OAuth - I know Mailbird can handle that.

It seems to be more than just IMAP and free. Microsoft Office 2021 Pro Outlook (paid) with account configured as Exchange also experiences the issue as do some paying Outlook 365 subscribers. I agree with you about Microsoft's general sense of prioritization, and maybe that is whey they reacted so slowly but think (at least hope) this may have gotten big enough to become important even to them.

This problem is so widespread that every platform and every MS employee would have experienced it already. Of course, there is possibility that MS employee themselves do not use Hotmail, they know better :)

@n0 hairs: Your first link above does not work. Delete "." at the end ;)

This issue has been escalated to the Outlook Team and its being investigated. I posted a Known Issue to acknowledge the issue, Outlook and other apps are unable to connect to Outlook.com - Microsoft Support.

Thanks for escalating this. I have spent hours arguing with Microsoft support over the past few days and none of the support reps know anything about this. Is there a way to mark this with how many people they have frustrated with this? Are we sure they are even looking at that problem? They fixed the Teams Server issue within day, but that also hacked off all their large paying business customers. This one just hacks off the every day person and they may not care. It is ridiculous that they have not solved this yet.