Outlook emails not deliverable to yahoo and aol

Hello Brad,

Thanks again for taking the time and language to try to help.

Please confirm a few other things -

You read your email in the Outlook Desktop App? (if not, how do you read your email, if outlook, do you know what version of outlook you use)

=> I read my email on Safari by logging onto my microsoft hotmail account : https://outlook.live.com/mail/0/inbox/

You also have a hotmail acocunt, this forwards to your soulsoundyoga.be email account, correct?

=> The emails that are bouncing (from yahoo, aol and outlook) are coming from that same source hotmail email address but they use my domain name that I set up using Jimdo ; I don't have any other email accounts except hotmail.

Do you only have the 1 @soulsoundyoga.be email address or do you have multiple?

=> only one

Do you have the ability to create an additional @soulsoundyoga.be email address, or would that cost more money?

=> no idea. If it's a solution then I'm certainly willing but for continuity purposes it would be preferable to stay the same

I think we just need to get a DMARC record created, so that is why all the questions.

= that's where you lose me but I'm hanging in there. Thank you

https://answers.microsoft.com/en-us/msoffice/forum/all/why-do-emails-fail-when-sent-to-aol-or-yahoo-email/4f90bca4-d058-4357-a7ab-58570bbaaca6 This post resolves the issues you all are experiencing.

You also need to setup dkim inside of office365. This article helps with that: https://www.lemwarm.com/blog/dkim-office-365#:~:text=Setting%20Up%20DKIM%20in%20Office%20365%201%20Sign,Click%20the%20Create%20DKIM%20keys%20button%20More%20items

Even after updating DMARC DKIm and SPF if the issue persist then its because of

EX736432

Title:

Some users may be unable to send, or see delays up to two hours when sending email messages through Exchange Online

User impact:

Users may be unable to send, or see delays up to two hours when sending, email messages through Exchange Online.

More info:

These failures and delays could occur when sending email through any Exchange Online connection method. Users may receive a Non-Delivery Report (NDR) when a message fails to send.

Current status:

We discovered that a recent change intended to resolve another ongoing issue was enabled and introduced unbalanced network traffic to the affected infrastructure, leading to impact. To resolve the issue, we've disabled this change and are monitoring the infrastructure to confirm it remediates impact.

Scope of impact:

Some users who are serviced through the affected infrastructure and are sending email messages through any Exchange Online connection methods may be impacted.

Start time:

Sunday, March 10, 2024, at 7:00 PM UTC

Root cause:

A recent change intended to resolve another ongoing issue was enabled and introduced unbalanced network traffic to the affected infrastructure, leading to impact

Next update by:

Thursday, March 14, 2024, at 4:00 AM UTC

Hi again Brad,

Thanks a lot for looking at this.

Below I've posted a print screen after logging into Jimdo (my website) where I created email forwarding from hotmail.fr to my first name AT soulsoundyoga.be or FIRST NAME AT domain name . be (in case the real domain name is deleted for security).

I have had endless and useless backwards and forwards with Jimdo and have begged them to phone me to speak with a human. No humans available.

However, back to your first point, I don't use Jimdo to read mail but just for my website and as a domain name for my hotmail account.

Does this clarify anything?

Many thanks indeed

Fiona

Please confirm a few other things -

You read your email in the Outlook Desktop App? (if not, how do you read your email, if outlook, do you know what version of outlook you use)

All the email that you send out comes from your soulsoundyoga.be email account, correct?

You also have a hotmail acocunt, this forwards to your soulsoundyoga.be email account, correct?

Do you only have the 1 @soulsoundyoga.be email address or do you have multiple?

Do you have the ability to create an additional @soulsoundyoga.be email address, or would that cost more money?

I think we just need to get a DMARC record created, so that is why all the questions.

Hi again Brad,

Thanks a lot for looking at this.

Below I've posted a print screen after logging into Jimdo (my website) where I created email forwarding from hotmail.fr to my first name AT soulsoundyoga.be or FIRST NAME AT domain name . be (in case the real domain name is deleted for security).

I have had endless and useless backwards and forwards with Jimdo and have begged them to phone me to speak with a human. No humans available.

However, back to your first point, I don't use Jimdo to read mail but just for my website and as a domain name for my hotmail account.

Does this clarify anything?

Many thanks indeed

Fiona

From what I can tell on the internet, soulsoundyoga.be is not hosted in the M365 cloud. It appears to use jimdo.com for email and DNS services. Your email address was removed from the post, but as long as it ends in soulsoundyoga.be, I don't need it. If it ends in a different domain, please post that domain.

Jimdo.com might be the people who host your website, or could be a previous host that you never transferred DNS from. Regardless, they have control over your DNS, so that is the company you need to work with (or log into). If you can figure out how to log into the account,, then we can run additional checks to determine if you are M365 hosted for email or not.

-Brad