For some emails, yellow envelope started appearing in email icons in Outlook. What does it mean?

Anonymous
2024-03-14T09:52:41+00:00

Starting this week, some emails (all of them are sent from internal domain) in Outlook shows yellow envelope icon. Opening and reading this email does not make this icon disappear. The only way to get rid of if it is to reply to the email, then the envelope is replaced with arrow.

Is this some new feature, bug or something is wrong iwth our Exchange server?

This is how it looks like in Outlook:

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-03-15T02:44:35+00:00

    Dear mik256

    Thanks for choosing Microsoft Community.

    Based on your description, I know the scenario you met. The yellow envelope icon in Outlook typically indicates that the email message has not been read yet. However, since you mentioned that opening and reading the email does not make the icon disappear, it could be a bug or a glitch in the software. For this, please be kindly to try the suggestions bellowing and check if these can make any difference.

    1. Repair Office Application: Repair your office application: You can refer to  Repair an Office application (microsoft.com) and then check the result.
    2. Create a new profile according to Create an Outlook profile - Microsoft Support.
    3. Use SaRa Tool to fix your outlook issue: You can get more detailed information from About the Microsoft Support and Recovery Assistant.
    4. Un-install outlook and re-install it.

    Hope the suggestions above can help you. If the issue persists, please be kindly to provide me the screenshot about your Outlook version. I will continue to help you based on the information you provide. Your understanding is highly appreciated.

    Thanks for your precious time. Have a nice day.

    Best Regards,

    Katherine

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  2. Anonymous
    2024-04-17T19:23:20+00:00

    If you can wait this annoyance out, it seems Microsoft does intend to fix it.

    You can follow that thread here: Released: March 2024 Exchange Server Security Updates - Microsoft Community Hub

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  3. Anonymous
    2024-04-17T19:21:15+00:00

    While this seems technically correct, the envelope icon appears to simply be replaced with a "reply" arrow icon:

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  4. Anonymous
    2024-04-22T12:47:41+00:00

    From what I gather here, Released: March 2024 Exchange Server Security Updates - Microsoft Community Hub, it should be fixed when Microsoft fixed the March 2024 Security Updates for Exchange.

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  5. Anonymous
    2024-03-27T09:56:21+00:00

    Problem seems to be the message property PR_ICON_INDEX, which is value 0 for affected mails with yellow icon. New mails should be -1 though. After reading, the value will be deleted from outlook, but only if it was -1 previously.

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