Selecting text no longer working properly in Outlook Web App on MacOS

Anonymous
2024-04-03T01:13:07+00:00

I use the Outlook web app on MacOS, and selecting text word by word no longer works (shift + option + arrow on a Mac keyboard). This stopped working sometime this weekend. I tried multiple browsers (Chrome, Edge, Safari) and multiple Macs (Two different MBAs and one MB Mini). I tried it on a PC and it works fine. It seems that something broken on the web app for Mac users over the weekend.

This is a critical shortcut for things like copying and pasting or deleting. Anyone having the same problem and has an idea of what to do about it?

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2024-06-03T10:55:50+00:00

    No, I am sorry to say that randomly CMD+Z won't work for me...

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  2. Anonymous
    2024-06-03T17:50:52+00:00

    Holy ****! I think it's working now. I mean, everything, including Command, Option, Undo, etc.

    • Open outlook.office.com on Safari
    • Select Settings (wrench) > General > Accessibility >
    • Under Keyboard Shortcuts where you see "outlook.com"
    • Change it to "gmail.com"
    • Hit Save
    • Go back and Under Keyboard Shortcuts select "outlook.com"
    • Hit Save again.

    It worked. I think it solved our problem!!!! Well, for now.

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  3. Anonymous
    2024-06-03T20:19:07+00:00

    Not so for me, sadly. The simplest way to break things is to just focus the cursor in the message body field, push option, and then push command. Focus is now completely in the wrong place.

    This means you can either navigate text with arrow keys and option, or arrow keys and command, but never one before the other. Very bad UX.

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  4. Anonymous
    2024-06-03T20:50:22+00:00

    Not so for me, sadly. The simplest way to break things is to just focus the cursor in the message body field, push option, and then push command. Focus is now completely in the wrong place.

    This means you can either navigate text with arrow keys and option, or arrow keys and command, but never one before the other. Very bad UX.

    Yep, I concur. I regularly use a combination of Option-arrows and Command-arrows, with and without the shift key held down to select one or more characters/words/lines. These standard editing key combinations have been horrendously broken for longer than a patch/rollback cycle normally takes.

    Right now, this isn't even just carelessness. It's being downright disrespectful to a significant proportion of Microsoft's customers.

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  5. Anonymous
    2024-06-06T05:45:56+00:00

    Update: All the misbehavior is still around. Perhaps reduced by a small % coz of my switch to outlook's keyboard shortcuts.

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