Selecting text no longer working properly in Outlook Web App on MacOS

Anonymous
2024-04-03T01:13:07+00:00

I use the Outlook web app on MacOS, and selecting text word by word no longer works (shift + option + arrow on a Mac keyboard). This stopped working sometime this weekend. I tried multiple browsers (Chrome, Edge, Safari) and multiple Macs (Two different MBAs and one MB Mini). I tried it on a PC and it works fine. It seems that something broken on the web app for Mac users over the weekend.

This is a critical shortcut for things like copying and pasting or deleting. Anyone having the same problem and has an idea of what to do about it?

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2024-05-26T10:33:34+00:00

    Any chance to tweak the script a bit?

    It seems it doesn't work at all for me.

    In any case, I'm waiting for an official Microsoft reply about this issue.

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  2. Anonymous
    2024-05-27T17:47:38+00:00

    Okay, this has become untenable now -- the command and alt+shift are both just unpredictable, the cursor disappears at random times and this looks totally like a lost cause now. I'm deploying a weird, clumsy sequence of tabs to land back into the text editor (1980s?). I am unsure how we can get any attention from Microsoft on this (tag people on LinkedIn?). This is too fundamental to be broken this bad.

    At this point, I'm considering alternative apps to continue using Outlook -- any recommendations, anyone? I take it Mail should work... I'd kinda switched almost entirely to web apps (for business apps) for a few years now but may be time to switch...

    PS: Frankly, after typing a super long email with the new "UX", I'm kinda confused that the modifier keys are working as expected here in this text box I'm typing in.

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  3. Anonymous
    2024-05-27T17:58:52+00:00

    I think we need someone with a corporate IT department to put in a ticket. Folks with a personal account won’t have any leverage. I asked my company to do it and they told me to just use the desktop app, but hopefully someone else has better luck.

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  4. Anonymous
    2024-05-27T18:04:26+00:00

    OK, a summary of where we're at, and a kind of fix for now:

    MS mostly fixed the Opt-shift-arrow bug (apart from when you're in a list). This means the original tampermonkey scripts posted here are now mostly redundant.

    However, a side-effect of their fix was that if you use Opt-shift at all, then the next time you press the Command key you lose editor focus and have to re-click (or hit tab a few times) to regain focus and carry on typing. Infuriating. I've reported a bug, but heard nothing.

    HOWEVER: I just had the idea of adjusting the Tampermonkey script, because I realised that although we do want eg Command-B to be picked up by the editor, in fact it'll pick that up on pressing B rather than pressing Command… so we can just stop Command being pressed bubbling up, without breaking any functionality associated with it (AFAICT).

    So try this - let me know if it works for you!

    // ==UserScript==  // @name           Disable Command-down key in Outlook // @description    Stop Outlook losing focus on Command press. // @version        2024-05-27 // @run-at         document-start // @match          https://outlook.office.com/*  // @grant          none // ==/UserScript== (window.opera ? document.body : document).addEventListener('keydown', function(e) {

        if (e.metaKey && typeof(document.activeElement.role) !== 'undefined' && document.activeElement.role == 'textbox') {
    
            e.cancelBubble = true;
    
            e.stopImmediatePropagation();
    
        }
    
        return false;
    
    }, !window.opera);
    

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  5. Anonymous
    2024-05-28T18:43:40+00:00

    OMG where are you I'm buying you a pint.

    It works for me, and I just got finished (before seeing this post) of bashing my head against a Microsoft effigy trying to compose an email.

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