Selecting text no longer working properly in Outlook Web App on MacOS

Anonymous
2024-04-03T01:13:07+00:00

I use the Outlook web app on MacOS, and selecting text word by word no longer works (shift + option + arrow on a Mac keyboard). This stopped working sometime this weekend. I tried multiple browsers (Chrome, Edge, Safari) and multiple Macs (Two different MBAs and one MB Mini). I tried it on a PC and it works fine. It seems that something broken on the web app for Mac users over the weekend.

This is a critical shortcut for things like copying and pasting or deleting. Anyone having the same problem and has an idea of what to do about it?

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2024-04-03T07:01:09+00:00

    Hello Justin

    We warmly welcome you to Microsoft community.

    Have you tried using outlook on the web in incognito mood? Kindly check and implement the sign-in methods in OWA for MacOS. How to sign in to Outlook.com on a device that's not yours - Microsoft Support

    Please don't hesitate to contact us if you need further assistance with the issue.

    Sincerely,

    Bertrand

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  2. Anonymous
    2024-04-03T11:02:17+00:00

    Thanks for your reply. Incognito mode doesn't work. I think MSFT broke something on their back end when it comes to using a Mac keyboard and a basic shortcut. It works fine on Windows, but on all macs and all browsers it is broken. Any other thoughts?

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  3. Anonymous
    2024-04-03T15:29:50+00:00

    I am also really struggling with this change! It seems to only impact the web based Microsoft Outlook. I have been using the application for Microsoft Outlook on my MacBook and the shortcut DOES work there. However, I much prefer the workflow and look of the web based Microsoft Outlook and would like this fixed so I can return to the web based version.

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  4. Anonymous
    2024-04-03T20:11:48+00:00

    Agree 100%. Hopefully someone can help us or Microsoft fixes this!

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  5. Anonymous
    2024-04-03T20:59:46+00:00

    It seems they rolled out a new shortcut. I noticed the change about a week ago. Rather than using Option + Shift + Arrow Key to select text a word at a time, it now will increase or decrease indentation of bullet points or other bulleted text left and right with the arrow keys. It however does not work the same as the Increase Indent or Decrease Indent keys as those keys will only indent the bulleted line and turn it into a sub-bullet point where the Option + Shift + Arrow Key moves the whole bulleted stack to the right or left.

    This is an interesting new feature, but it's pretty much useless and it needs to be mapped to new hot keys rather than the already used Option + Shift + Arrow Key hotkeys for selecting text. I haven't found a place to control these types of hotkeys. For example, under View Settings, General, Accessibility, there are Keyboard Shortcuts and I can change them between Outlook and Gmail shortcuts, but these only work for editing messages, not editing text.

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