Selecting text no longer working properly in Outlook Web App on MacOS

Anonymous
2024-04-03T01:13:07+00:00

I use the Outlook web app on MacOS, and selecting text word by word no longer works (shift + option + arrow on a Mac keyboard). This stopped working sometime this weekend. I tried multiple browsers (Chrome, Edge, Safari) and multiple Macs (Two different MBAs and one MB Mini). I tried it on a PC and it works fine. It seems that something broken on the web app for Mac users over the weekend.

This is a critical shortcut for things like copying and pasting or deleting. Anyone having the same problem and has an idea of what to do about it?

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2024-08-29T15:55:39+00:00

    I am running into this same issue. This even happens when I'm holding option+shift to select a word at a time. Terrible user experience.

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  2. Anonymous
    2024-08-29T15:47:59+00:00

    Sad news... as of yesterday (August 28), pressing and releasing the option key in the Outlook Mail web app (using Chrome on MacOS, no plugins/scripts running) has started to lose focus from the "compose" window. Expected behavior is nothing changes. What happens is these little black lettered "shortcut" buttons pop up:

    Since June 12, emails have been blissfully bug-free. This issue with the option key is a small thing, but I hope it isn't a harbinger that the other bugs are coming back too.

    Anyone else noticing this?

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  3. Anonymous
    2024-07-17T16:35:31+00:00

    Definitely not using any scripts. I’ve never even attempted to use any.

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  4. Anonymous
    2024-07-17T07:37:44+00:00

    Do you have any conflicting plugin or script still running? Can you double check?

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  5. Anonymous
    2024-07-17T07:11:31+00:00

    No, using shift+command still kicks focus out of the message body. It's highly irritating and, as far as I can tell, the last part of the bugged behavior remaining.

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