Selecting text no longer working properly in Outlook Web App on MacOS

Anonymous

I use the Outlook web app on MacOS, and selecting text word by word no longer works (shift + option + arrow on a Mac keyboard). This stopped working sometime this weekend. I tried multiple browsers (Chrome, Edge, Safari) and multiple Macs (Two different MBAs and one MB Mini). I tried it on a PC and it works fine. It seems that something broken on the web app for Mac users over the weekend.

This is a critical shortcut for things like copying and pasting or deleting. Anyone having the same problem and has an idea of what to do about it?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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112 answers

Anonymous

2024-04-10T07:18:54+00:00

I have the same issue since a few days. Really annoying and time consuming. Thanks Microsoft...
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Anonymous

2024-04-08T06:17:17+00:00

I posted the issue on Reddit and someone who is an admin said they submitted it and got this promising response:

Good news.. I’m an admin and logged a ticket with MS. This is their response:

[…]

Nice, that sounds promising indeed. Thanks for keeping us posted!
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8 people found this answer helpful.

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Anonymous

2024-04-07T22:28:24+00:00

I posted the issue on Reddit and someone who is an admin said they submitted it and got this promising response:

Good news.. I’m an admin and logged a ticket with MS. This is their response:

Following our discussion, I have consulted with my team regarding the issue you reported. We have received similar reports from multiple Mac users experiencing difficulties with the keyboard shortcut for text selection in the Outlook Web App on Mac OS. This issue was first identified on April 2nd, 2024, and I am pleased to inform you that our team at Microsoft is actively working on a resolution. Once the fix has been developed, it will undergo testing before being deployed to all affected tenants. While we do not currently have an estimated time of release for this fix, please be assured that we are committed to resolving this issue as swiftly as possible. We appreciate your patience and understanding during this time.
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60+ people found this answer helpful.

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Anonymous

2024-04-05T12:32:11+00:00

I have the same problem since yesterday, this is super annoying because it's such a basic shortcut. You can't just appoint that to another function! Hope this can be fixed quickly.

I can't create a support ticket myself since I am not an admin in my company but I left feedback in the app at least.

Best,

Sebastian
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Anonymous

2024-04-05T03:00:39+00:00

Hello Justin G 312

Thanks for the feedback. As a forum supporter, we do not have sufficient permissions and resources to conduct research directly.

We recommend that you contact your Microsoft 365 administrator and follow the steps in this article https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online#online-support to create a support ticket to Microsoft support to investigate further.

Best Regards

Bertrand
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