Selecting text no longer working properly in Outlook Web App on MacOS

Anonymous
2024-04-03T01:13:07+00:00

I use the Outlook web app on MacOS, and selecting text word by word no longer works (shift + option + arrow on a Mac keyboard). This stopped working sometime this weekend. I tried multiple browsers (Chrome, Edge, Safari) and multiple Macs (Two different MBAs and one MB Mini). I tried it on a PC and it works fine. It seems that something broken on the web app for Mac users over the weekend.

This is a critical shortcut for things like copying and pasting or deleting. Anyone having the same problem and has an idea of what to do about it?

Outlook | Web | Outlook on the web for business | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

112 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-06-13T15:55:32+00:00

    As of yesterday June 12, I have total resolution on this issue. I can use keystroke shortcuts like cmd+arrow, cmd+shift+arrow, option+shift+arrow, and cmd+i in any sequence, without losing focus in the editor (I'm using Chrome).

    I am praying that nothing changes now!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-05-20T20:10:15+00:00

    Just adding myself to the chorus here. This is maddening.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-05-07T15:00:30+00:00

    This is just to say that it is really frustrating to work like this.

    Ok, we're slave to the email clients, ok... but at least, let us use it as expected, please!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-04-30T06:12:05+00:00

    Confirm, I also have some other strange behavior now. In bullet lists the word selection for example also doesn't work and I get booted somewhere else.

    At least in normal text body it works again - but I would love to have a bug-free Outlook web version for Chrome again, where all three text select options work anywhere, please 🙏

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-04-26T14:45:19+00:00

    All three of these commands now work intermittently for me - an improvement from three weeks ago, but I'm still experiencing weird bugs.

    Sometimes the keystrokes work, and other times, pressing the cmd key triggers totally unexpected behavior in the browser. The unexpected behavior seems primarily hitched to the cmd key. For example:

    • Sometimes cmd+left/right arrows tabs me between different windows or messages in the web client
    • Sometimes cmd+delete (to delete a whole line) will open a window prompting me to delete the email draft or, in one case, the entire contents of my inbox

    Has anyone else experienced this behavior since troubleshooting for this bug began?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments