Emails from Outlook bounce back from all yahoo and sky emails with error message

Anonymous
2024-03-09T12:43:03+00:00

error message "Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server was closed abruptly.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins
This often indicates the recipient's firewall SMTP fixup setting or other firewall settings are preventing the SMTP protocol negotiation from succeeding.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

For Yahoo: returned '550 5.4.318 Message expired, connection reset (SuspiciousRemoteServerError)(450 4.4.318 Connection was closed abruptly (SuspiciousRemoteServerError))'
3/8/2024 8:44:42 PM - Server at mx-eu.mail.am0.yahoodns.net (188.125.72.73) returned '450 4.4.318 Connection was closed abruptly (SuspiciousRemoteServerError)'

For sky: returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
3/8/2024 8:39:33 PM - Server at 188.125.72.73 (188.125.72.73) returned '421 4.4.2 Connection dropped due to SocketError'

I cannot ask all my contacts that have yahoo or sky accounts to change their firewall settings. There seems to be a problem with Microsoft!

Outlook | Web | Outlook on the web for business | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-11T14:01:01+00:00

    I agree this is ridiculous expecting people with no IT skills using personal Microsoft products to find their own solutions. We don't have the funds to employ an IT expert. I could follow the GoDaddy instructions as my email is through them, but the Microsoft instructions are impossible with no IT knowledge.

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  2. Anonymous
    2024-03-11T13:26:42+00:00

    “Enable and add DKIM to my domain” that might as well be written in Swahili for all it means to me!

    I am a pensioner using the Mail app on my iPad to send emails from my outlook account (******@live.co.uk) to my sister (who uses yahoo). Said emails started bouncing 3 days ago, I have done nothing so something changed at either the Microsoft or Yahoo server end. I would like that change backed out so she can receive my emails once again.

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  3. Anonymous
    2024-03-11T12:05:42+00:00

    I sympathise with you there as I am in the same boat. However, I've followed the instructions just now and it is quite easy to do provided you follow the instructions. I'm not an IT person myself either but it seemed pretty logical. It just needs a closed door, a quiet room and working through it methodically.

    Hopefully this will help

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  4. Anonymous
    2024-03-11T11:46:35+00:00

    Unfortunately, this information is absolutely not helpful for those of us who are not IT professionals to understand what needs to be done to solve this issue.

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    4 people found this answer helpful.
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  5. Anonymous
    2024-03-11T11:40:42+00:00

    We are having the same issue with both Yahoo email addresses and AOL email addresses.

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