Emails from Outlook bounce back from all yahoo and sky emails with error message

Anonymous
2024-03-09T12:43:03+00:00

error message "Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server was closed abruptly.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins
This often indicates the recipient's firewall SMTP fixup setting or other firewall settings are preventing the SMTP protocol negotiation from succeeding.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

For Yahoo: returned '550 5.4.318 Message expired, connection reset (SuspiciousRemoteServerError)(450 4.4.318 Connection was closed abruptly (SuspiciousRemoteServerError))'
3/8/2024 8:44:42 PM - Server at mx-eu.mail.am0.yahoodns.net (188.125.72.73) returned '450 4.4.318 Connection was closed abruptly (SuspiciousRemoteServerError)'

For sky: returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
3/8/2024 8:39:33 PM - Server at 188.125.72.73 (188.125.72.73) returned '421 4.4.2 Connection dropped due to SocketError'

I cannot ask all my contacts that have yahoo or sky accounts to change their firewall settings. There seems to be a problem with Microsoft!

Outlook | Web | Outlook on the web for business | Email

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  1. Ron-6928 4,991 Reputation points
    2024-03-11T17:57:51+00:00

    Without knowing Tessa's domain name, mail hosting provider, you can't assume she has 365 mail hosting service.

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  2. Anonymous
    2024-03-11T17:49:36+00:00

    What DKIM records? We have one for Hubspot already but how do you know what to use to create another one?

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  3. Anonymous
    2024-03-11T17:43:52+00:00

    Problem was resolved by adding the DKIM record in DNS and the server DKIM configuration.

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  4. Anonymous
    2024-03-11T17:42:15+00:00

    So after multiple of our clients had this issue. We found that we needed to setup DARC and DKIM records to our client 365 tenants. Seems yahoo and aol have this setup on their end.

    After setting up these records we been having successful emails go through to those domains

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  5. Anonymous
    2024-03-11T15:00:07+00:00

    Thank you. Please keep me posted.

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