Emails from Outlook bounce back from all yahoo and sky emails with error message

Anonymous
2024-03-09T12:43:03+00:00

error message "Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server was closed abruptly.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins
This often indicates the recipient's firewall SMTP fixup setting or other firewall settings are preventing the SMTP protocol negotiation from succeeding.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

For Yahoo: returned '550 5.4.318 Message expired, connection reset (SuspiciousRemoteServerError)(450 4.4.318 Connection was closed abruptly (SuspiciousRemoteServerError))'
3/8/2024 8:44:42 PM - Server at mx-eu.mail.am0.yahoodns.net (188.125.72.73) returned '450 4.4.318 Connection was closed abruptly (SuspiciousRemoteServerError)'

For sky: returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
3/8/2024 8:39:33 PM - Server at 188.125.72.73 (188.125.72.73) returned '421 4.4.2 Connection dropped due to SocketError'

I cannot ask all my contacts that have yahoo or sky accounts to change their firewall settings. There seems to be a problem with Microsoft!

Outlook | Web | Outlook on the web for business | Email

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  1. Ron-6928 4,991 Reputation points
    2024-03-12T18:32:21+00:00

    Some of the problems are not yours to fix. Here's an example, spammers cause Microsoft's IP addresses to get blacklisted. There is nothing you can do to fix that issue because it is Microsoft's responsibility to clear their IP addresses reputation.

    This is why it's important to read the bounce mail notification. It tells you the reason why recipient's mail server rejects your mail.

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  2. Anonymous
    2024-03-12T17:58:40+00:00

    It depends if Microsoft broke it in the first instance.

    If it is going to re-occur, we need instructions that a 'norm' person can understand, not just network Admins.

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  3. Ron-6928 4,991 Reputation points
    2024-03-12T16:52:14+00:00

    If you've done absolutely nothing, your issue wasn't related to custom domain DNS records and it may happen again.

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  4. Anonymous
    2024-03-10T16:20:10+00:00

    FWIW emails from my live.co.uk address to yahoo are all bouncing but if I send an email from my outlook.com address it gets through ok. I suspect yahoo has been set to reject them.

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  5. Anonymous
    2024-03-09T12:57:53+00:00

    Hello

    Good day.

    Thank for posting in the community.

    We've received your query and you can expect to receive response from one of our community moderator accordingly.

    At this point, we appreciate your patience and cooperation. Thank you.

    Sincerely,

    Community moderator

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