Why does Microsoft Outlook keep asking for Password

Hello

Thank you for posting in Microsoft Community.

It saddens me to hear that you’re having trouble with Microsoft Outlook. This issue can be caused by a variety of factors, including incorrect login credentials, outdated software, or a corrupted Outlook profile. Let me do my best to help. Just to set your expectations, we have limited tools to check your account, subscription, and service details in the community.

Let me ask you this:

• Can I find out which version and edition of Office is installed on your computer?
  • You can open any Office app
  • Go to File > accounts – on the right-hand side, you can see the product information
• May we know if you currently using Outlook classic or new outlook for windows?

Here are some steps you can try to resolve the issue:

1. Remove your credentials from the Credentials Manager: Open the Control Panel and navigate to User Accounts > Credential Manager. Under Windows Credentials, locate any entries for Outlook and click Remove. Restart Outlook and enter your login credentials again.
2. Enable the Remember Password option: Open Outlook and navigate to File > Account Settings > Account Settings. Select your email account and click Change. Check the box next to Remember password and click Next. Enter your password and click Finish.
3. Disable the Always prompt for login option: Open Outlook and navigate to File > Account Settings > Account Settings. Select your email account and click Change. Click More Settings, then navigate to the Security tab. Uncheck the box next to Always prompt for login credentials and click OK.
4. Create and use a new Outlook profile: Open the Control Panel and navigate to Mail > Show Profiles. Click Add and follow the prompts to create a new profile. Once created, select the new profile and click Set as default. Restart Outlook and enter your login credentials again.Overview of Outlook e-mail profiles - Microsoft Support
5. Update your Outlook version: Make sure you have the latest version of Outlook installed. To check for updates, open Outlook and navigate to File > Office Account > Update Options. Click Update Now and follow the prompts.
6. Launch Outlook in Safe Mode: Press and hold the CTRL key while clicking on the Outlook icon to launch it in Safe Mode. This will disable any add-ins that may be causing the issue. Open Outlook in safe mode - Microsoft Support

Let me know further concerns so I can help more.

Regards,

Prince R

Microsoft Moderator

We purchased/installed Microsoft Windows 10 HOME in 2020 (Windows Feature Experience Pack, whatever that means. Only once did we have this similar issue a year or two after purchase. Fortunately, a live person with Microsoft resolved the problem; however we began having this problem approx. two weeks ago, when we used OUTLOOK to send an email. I normally NEVER use OUTLOOK to send emails but when I have, I never encountered any problems. Something changed that caused this problem, whether it was an update, who knows, but my provider cannot help fix the problem because it's a problem with Microsoft, which they refer to third party.

I did follow the instructions in my computer provided by Microsoft when I clicked on HELP, as well as the instructions provided by Microsoft email in OUTLOOK but neither of them helped fix the problem. It doesn't allow me to make any changes/edit, It's in light print and it shows box is checked where it reads: "Encrypt Data between Microsoft Outlook and Microsoft Exchanged. The other box is not checked where it reads: "Always prompt for login credentials."

Additionally, even after I asked for NEW password, since it was no longer accepting our old password, it didn't resolve the problem. As soon as I open Microsoft Outlook, it prompts me to enter password. However, no sooner do I enter password, it immediately prompts me again to enter password....it NEVER goes away. I tried closing it without entering password again, but that doesn't work.....So annoying. I noticed that if I don't enter password, even though as I mentioned, I really don't use OUTLOOK to send emails, it does affect some functions in my other email account like allowing me to use "RULES." It would say I'm working "off-line" even though I reconnected.

I also started having issues with getting disconnected and working "off line" more often but luckily Googled how to fix the problem. Just wish it didn't happen so often. And I noticed my configuration was changed where now Microsoft Edge is my search engine vice Google.

I don't want to have to pay a FEE or become a member to fix this problem. And I appreciate your email in trying to help me resolve this problem, but instructions didn't resolve the problem since I don't have access to make any changes. I also don't want to have to continue to reply by using a platform. Prefer speaking to a live person.

Hello Barry,

Thank you for the response.

I truly understand where you coming from, I really want to help you on this matter however here in community we do have limited tools when checking your account and devices. I may recommend to contact our Microsoft Live support:

Here are the steps:

• Open this link. Contact Us - Microsoft Support
• It will prompt you to sign in to your personal account where the Microsoft 365 subscription is associated
• After logging into your account. It will ask you to choose a product.
• Choose "Microsoft 365."
• Next, select "Get Home Assistance"
• You need to provide the problem you are having or you can type there.
• At the bottom of the page. Select the "Contact Support" option.
• Select "Microsoft 365 and Office"
• In the Category, you can choose Billing & Payment Updates
• It will ask you to choose a support option. It's up to you if you want to change the locale
• Next, select "Chat with a support agent in your web browser."
• It will automatically direct you to live support.

I hope you understand.

Regards,

Prince R

Microsoft Moderator

Nope, all of these options did not helped me. Still I get prompts from Outlook to submit the password each time I open it. Other accounts in Outlook dont ask for the same.

I would like to refer to Your point 3: "Disable the Always prompt for login option: Open Outlook and navigate to File > Account Settings > Account Settings. Select your email account and click Change. Click More Settings, then navigate to the Security tab. Uncheck the box next to Always prompt for login credentials and click OK." - in my case all these settings are "grey"/ cannot do anything about it. I cannot change it. On the other hand the box is uncheck, so thats not the issue.

I started to have these prompts without any actions from my side.

Nope, all of these options did not helped me. Still I get prompts from Outlook to submit the password each time I open it. Other accounts in Outlook dont ask for the same.

I would like to refer to Your point 3: "Disable the Always prompt for login option: Open Outlook and navigate to File > Account Settings > Account Settings. Select your email account and click Change. Click More Settings, then navigate to the Security tab. Uncheck the box next to Always prompt for login credentials and click OK." - in my case all these settings are "grey"/ cannot do anything about it. I cannot change it. On the other hand the box is uncheck, so thats not the issue.

I started to have these prompts without any actions from my side.

Hi Konrad Frontczak,

You can try a further option which is to reinstall your email account. Before doing this, delete the email account and its files in the Outlook folder, delete the credentials (it's best to back up the email account's data before deleting). Then reinstall the email account, add a new profile. It worked for me after all those options failed million times.

All the best !

Dixon k