Sent emails disappeared

Hello Fatimah H!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding. 

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator

Hello Fatimah H!

I understand how important it is to have access to your sent emails. If you still can't find the missing emails, it's possible that they were permanently deleted due to a retention policy or a sync issue.

In the meantime, you can use the search bar in Outlook to search for the missing emails by typing in the recipient's name or subject line.

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator

Hi Reynaldo,

I have checked all folders multiple times, nothing is there.

I have everything private on my phone so it is on safe mode while accessing the net etc.

Is there anyway I can get back all deleted emails in sent folder?? This is really important to me.

I have cleared cache and everything. I used another 2 devices and same issue is still there.

Please see if I can get all my sent emails back as soon as possible.

Thank you

Hi Fatimah H

Thank you for posting on the Microsoft Community forum. I hope you are well.

I understand that you're experiencing this issue with your sent emails disappearing from your Outlook account. I know how important it is to have access to your sent emails, and I'm here to help you resolve this issue.

There could be several reasons why your sent emails are disappearing from your sent folder. It could be due to a syncing issue, a bug in the Outlook system, or even accidental deletion. To better understand the cause of the issue, may I ask if you have checked your deleted items folder to see if the emails were accidentally deleted? Also, have you tried accessing your Outlook account from a different device or browser to see if the issue persists?

In the meantime, I recommend trying the following troubleshooting steps to see if they help resolve the issue:

1. Check your Outlook settings to ensure that your sent emails are being saved in the sent folder.
2. Clear your browser cache and cookies, then try accessing your Outlook account again.
3. Disable any third-party add-ins or extensions that may be interfering with your Outlook account.
4. Try accessing your Outlook account in safe mode to see if the issue persists.

If none of these steps resolve the issue, please let me know and we can explore other options to help you retrieve your missing sent emails.

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator