Hotmail not receiving all emails (2024)

Anonymous
2024-04-02T11:29:51+00:00

My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.

I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.

I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.

I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.

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  1. Anonymous
    2024-04-24T17:20:44+00:00

    I was not receiving email to my hotmail account and tried every suggestion I could find.

    nothing worked, then I went into rules and found that somehow it had changed to

    send emails to a folder I have not looked at in years. Unmarked that and did a test

    from another account and it went right to my hotmail inbox. Hope this helps

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  2. Anonymous
    2024-04-12T11:08:29+00:00

    My storage wasn't full, but as part of trying to fix the problem I did deleted a lot to see if it would help, when I checked the storage afterwards it took hours for the drop in storage used to be reflected.

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  3. Anonymous
    2024-04-12T04:05:58+00:00

    My storage is full and will not reset andd not receiving any emails

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  4. Anonymous
    2024-04-10T19:33:07+00:00

    I have read so much today!

    https://answers.microsoft.com/en-us/outlook_com/forum/all/how-do-i-retrieve-the-emails-i-did-not-receive/ffde3d10-c348-4cc9-a5f7-e550db7a66e6

    Actually I've just read that link again, it's about storage being full and I know that wasn't our issue, but I definitely read somewhere today that any emails missed there is no way to get them back. Sorry if the link above caused confusion.

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  5. Anonymous
    2024-04-10T19:02:11+00:00

    Thanks for the reply. Where did you read that? Very frustrating if so.

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