Hotmail not receiving all emails (2024)

Anonymous
2024-04-02T11:29:51+00:00

My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.

I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.

I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.

I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.

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  1. Anonymous
    2024-04-10T16:21:17+00:00

    Kiren, thank you. Let's hope they figure it out quickly.

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  2. Anonymous
    2024-04-10T16:01:32+00:00

    I am also having the same proplem and am not receiving email via my @hotmail.com email address. This is a major issue for all hotmail users and Microsoft must deal with it ASAP !!!

    QUICK UPDATE 10/04/2024 @ 18:50 --- As previously stated above, I am not receiving emails EXCEPT now I am only receiving Microsoft sent replies from other users to my query on this community thread!!!!!

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  3. Anonymous
    2024-04-10T15:58:01+00:00

    WE HAVE AN UPDATE….

    It may be awhile - Microsoft is investigating but have not updates the status page or said when they expect it will be fixed. https://portal.office.com/ServiceStatus

    Diane Poremsky [M365 Apps & Services MVP]
    https://www.slipstick.com
    https://www.outlook-tips.net

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  4. Anonymous
    2024-04-10T14:27:28+00:00

    I have also noticed that if I email someone at a non hotmail address and copy myself in, although both show in send, neither arrive, if I send that some non hotmail address the email to just them, it works fine.

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  5. Anonymous
    2024-04-10T13:59:42+00:00

    I am having the same issue as you all, some emails come and some don’t.. my wife is receiving all emails and she can see that my email address is correctly put by the sender, but I am not receiving them. When she forward me the emails, I receive the one from her (but not the original one). How can we get someone from Microsoft to look into it?

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