Still getting ads after subscribing to Microsoft 365.

Hello, Scooby Dioux. 

Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

From the description you have provided you're still seeing ads in Outlook even after subscribing to Microsoft 365.

This issue may be caused by e-mail account settings that need to be changed. Or it may also be a problem with the application or computer you are using to send and receive emails. So, let's work together as a team to get to the bottom of this. But to better assist you I need to ask:

1. Can you please confirm if you're using the Outlook desktop app or the web version of Outlook?
2. What version of Office are you using? Microsoft 365 Personal? Microsoft 365 Family? Microsoft 365 Business Standard? Microsoft 365 Apps for Enterprise? Office 2016? Office 2019? Office 2021? I specifically need the Product name and Version number as highlighted in the guide and photo below.

https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19

CLICK HERE FOR PHOTO

3. Can you provide us a photo or screenshot of the ad you are seeing in Outlook? Please follow the steps from our How to include a screenshot in your post guide to upload here in the tread.

Hope to hear from you soon.

Respectfully,

Glenn Rue

Forum Moderator

Microsoft Community

Too late, I cancelled.my subscription to Microsoft 365 and deleted the Outlook app.

Going back to gmail which has no ads nor any other issues, just thought I'd try MS365 and Outlook but not worth the time or effort attempting to debug.

Thanks for the prompt response.

Understood, Scooby Dioux.

It's quite unfortunate I could not sway you from this decision. I had hope with my help we can come to a solution that works for you.

At this point, please provide your experience to our developers as feedback using the steps in the link below.

https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11#platform=Office_for_the_web

As explained in the link above, "We’d love to hear from you about what’s working well, what’s not, and any ideas for improvements including possible new features and functions. Your input will help us improve the user experience for you and all Microsoft 365 users worldwide."

"To make your feedback more actionable, please include a screenshot (where applicable). Also, preferably, select the option to allow us to contact you, then provide your email address."

At any rate, if you need help with other Microsoft products in the future that you might purchase, feel free to start a new thread here in the community. It's always our goal to help you get the most out of said products. Refer to the link and photo below on how to create a new thread.

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F

Thanks again for choosing Microsoft! We’re here when you need us.

Respectfully,

Glenn

I have the same issue after subscribing to 365. I have also logged out and logged in again, with an e-mail address associated with my 365 account.

How can you force people to see ads after having them pay for 365? Please provide concrete steps on how to remove the bar rather than log out and log in.

Thank you.

Same thing happens to me, I am using Outlook Desktop App and paid the Microsoft 365 and still getting annoying adds, I also need specific step by step to get rid of them