Still getting ads after subscribing to Microsoft 365.

Anonymous
2023-09-15T06:54:04+00:00

According to the offer Outlook is supposed to be ad free after signing up for a paid subscription.

I paid for a yearly subscription and still get ads in Outlook.

I tried, repairing, resetting, uninstalling and reinstalling the Outlook App yet the ads still won't go away.

<Changed to a question>

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-09-15T16:49:27+00:00

    Hello, Scooby Dioux. 

    Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

    From the description you have provided you're still seeing ads in Outlook even after subscribing to Microsoft 365.

    This issue may be caused by e-mail account settings that need to be changed. Or it may also be a problem with the application or computer you are using to send and receive emails. So, let's work together as a team to get to the bottom of this. But to better assist you I need to ask:

    1. Can you please confirm if you're using the Outlook desktop app or the web version of Outlook?
    2. What version of Office are you using? Microsoft 365 Personal? Microsoft 365 Family? Microsoft 365 Business Standard? Microsoft 365 Apps for Enterprise? Office 2016? Office 2019? Office 2021? I specifically need the Product name and Version number as highlighted in the guide and photo below.

    https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19

    CLICK HERE FOR PHOTO

    1. Can you provide us a photo or screenshot of the ad you are seeing in Outlook? Please follow the steps from our How to include a screenshot in your post guide to upload here in the tread.

    Hope to hear from you soon.

    Respectfully,

    Glenn Rue

    Forum Moderator

    Microsoft Community

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