BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-04-10T16:35:07+00:00

    Brilliant! Thank you.

    The only issue I appear to have is that two weekly recurring appointments in different Calendars on my outlook.com account are displaced by one hour in BlackBerry Hub+, the Outlook app and the Samsung Calendar, but not when I view Outlook.com via Edge on my Samsung S23+ or via the Outlook client on my PC.

    This, I assume, is a daylight saving issue somewhere in my 'phone setup...

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  2. Anonymous
    2024-04-24T06:05:13+00:00

    I have managed to get it working on mine after a lot of frustration, password changes and now a phone upgrade today (Note S9), since my Key2 gave up the will to live and I had to make do with a flimsy Huawei P1.

    I have got passed that dreaded "can't authenticate" nonsense when typing in my password. The issue for me was the SMTP settings had two incorrect values by default on that screen, see below.

    My solution:

    Add account

    Type email address

    manually enter settings

    IMAP

    Type password

    SMTP server should be changed to: smtp-mail.outlook.com

    Security type: STARTTLS (this will also change the SMTP port to 587)

    Next

    Account settings

    COMPLETE!

    I had the same issue as many people here. I hope this helps out our fellow BB loyalists.

    (I haven't tested out anything since I was able to get it loaded into Hub+, but my widget has loaded with all my emails, so I'll pop back tomorrow to see if any progress or faults etc. Good luck, hope it works for you all.)

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  3. Anonymous
    2024-04-24T09:48:58+00:00

    WARNING: Outlook Calendars don't always sync...

    My Outlook calendars associated with my personal Outlook account, which had the sync issues, are no longer syncing with the Samsung Calendar (and therefore BlackBerry Hub+) on my S23+. I also seem to be unable to create an appointment in Samsung Calendar. The Save button doesn't work...

    So, new appointments are not always being synced to outlook.com or to BlackBerry Hub+. But deletions are... This looks to me to be a problem with Samsung Calendar, which I am then seeing in BlackBerry Hub+. Manually syncing in Samsung Calendar doesn't update either outlook desktop with appointments in Samsung Calendar or Samsung Calendar with appointments created using Outlook desktop.

    Apologies for this not quite perfect recollection.

    I have 2 Outlook.com calendars within the same account: one for personal and one for social. I could see duplicates in the same Calendar using Outlook desktop for a set of appointments this Friday, so deleted one set. Looking back, I don't think they were duplicated in my Hub+ calendar, but can't be certain. All appointments in that time range disappeared from the BlackBerry Hub+ Calendar.

    I now remember that I created a set in Hub+ thinking "didn't I do this earlier?" As I created these appointments about 2 weeks ago, I can't remember whether both sets were created on my 'phone or one was created via Outlook desktop. I have copied appointments in Outlook desktop to my work Calendar (syncs immediately to BlackBerry Hub+) and between outlook.com calendars (do not sync).

    Appointments created in Hub+ sync within seconds to my work account visible via Outlook desktop.

    Appointments created in Hub+ appear in the Samsung Calendar on my S23+ but are not syncing to my outlook.com calendars

    Appointments created in or copied to my outlook.com calendars using Outlook desktop are not syncing to my S23+

    Appointments created in or copied to my work calendar using Outlook desktop ARE syncing to my S23+ (Samsung calendar and Hub+)

    I'm hoping that this is going to be resolved by re-booting my Samsung S23+. I don't want to have to re-install Calendars

    And to think my reason for logging on again was to ask if someone knew how to sync Tasks? I think i just have to put them all into my work calendar from now on...

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  4. Anonymous
    2024-04-26T15:42:38+00:00

    This has been a very interesting discussion which has thoroughly confused me. I just received my Pixel 8 Pro yesterday moving from a Pixel 5. and started having similar problems to everyone else. I had the occasional problem on the 5 recently with my hotmail account, but seemed to work it out. I do recall having to change the port setting on the 5 at one point to get it to work again.

    Anyway, the settings on the two phones are diferent and for the 8 Pro nothing I have read here thus far. I just got my 8 pro to work this morning without getting the annoying popups and authentication issues.

    For the 8 Pro...The top of the settings page defaults to "Microsoft Excange Activities". For the Server Settings at the bottom...everything defaulted....hotmail email, outlook.office365.com for server, 443 for port and SSL/TLS for security. I was doing everything changing the port from 993 to 995 because I wasn't reading anything about 443. Anyway, went back to the default entered my password....didn't work the first 2-3 times, but kept hitting the check mark and it accepted it.

    One other thing was I went into the outlook settings on my computer under "general" "mobile devices" deleted "Android" and then eventually it appeared again...so don't know if the old pixel was conflicting.

    Not to confuse things, but the server settings on the pixel 5 are completely different with both incoming and outgoing settings. Incoming usiing the outlook server and Port 995....Outgoing using smtp server Port 587 and security STARTTLS.

    Anyway all seems to be back working again. Hope some of this helps for someone

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  5. Anonymous
    2024-04-29T23:50:56+00:00

    thank you for that info. Unfortunately for me and my S22+ Android/Samsung it is not working at all and really messing up my hub in general. I have all the same settings you mentioned as the default settings and I removed my device on the laptop from the settings page that you noted, but still not working. I do get my emails but as soon as I open one or delete one the whole Blackberry hub stops working until a period of time. Also my contacts are not updating either.

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