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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For what it is worth, I opened a support ticket with Microsoft and Blackberry and referred this thread so hopefully they will see this is not a one-off issue.
I have the same problem. Everything was working fine (for years) with the Blackberry hub on my android phone until yesterday morning, when I too started getting authentication issues. I removed the account, and was able to manually configure account as IMAP, but it only syncs my email. I really prefer to use MS Exchange ActiveSync so that email, calendar and contacts are all sync'd. This is a personal account, and all my details are fine (and have not been changes) since I can connect from laptop on the client and through the web.
I know Microsoft is making changes to outlook because I keep getting asked to "try the New outlook". I am happy with the old outlook and and my BB Hub on my phone - when it works.
Please resolve soon.
I have been following along this thread, and just realized that not only my contacts and calendar are not syncing, but also my notes. Which is a big problem because they don't appear in the outlook app, nor in my desktop client outlook. Obviously, if I had it in a note on my phone, it was something I wanted to keep but not have to remember - big problem now that they are gone.
Still getting the odd authentication error, but getting my email, still no calendar or contacts.
Same problem Started a couple days ago after working for years.
I'm having the same issue. It just started happening today, January 25, 2024. I tried removing the account and reinstalling it, and also changed my password, re-entered the new password and I keep getting an error message. I can open my account fine on a laptop running Windows 11. This is strictly occurring on a mobile device running Android.
Other people on Reddit are reporting the same issue, so this is not an isolated incident.
I have the same issue. getting the message update password. When I update pssword, it says cannot authenticate. it is happening intermittently. works for s few hours and then the same message appears again. I think it is a Microsoft issue. I do not have aproblem with my W10 lapto and IOS phone.