BlackBerry android devices or any Google device can't connect to outlook server

Yes, I am aware of that, indeed that is what I did for the account using two-step authentication; it makes no difference at all, both that account, and the one not using two-step authentication, still produce the password issue in BB Hub+.

However, using the Samsung mail app does not have any issues with Hotmail, proving that Hotmail can work fine with at least one 3rd party app, but obviously not with BB Hub+ at the moment.

We ALL did your recommandation and it doesn't work.

I think a lot of people in this community has already respond to that :

• the double authentification doesn't change anything : we still get rejected by BlackBerrry hub
• Simple or double authentification work in other apps like Outlook or Samsung mail
• Mail accounts OUTSIDE Microsoft work on Blackberry Hub (Gmail for example)

So the problem is specifically between BlackBerry Hub and Microsoft Exchange.

Right now, BlackBerry Hub's notes are decreasing drastically due to this problem and people download more Outlook App in order to compensante....so can you please find a solution or is it in your interest to keep this incident running in benefit of your App ? :)

Re: "I'd suggest everyone flood them with support tickets..."

like you say, you need to be a subcriber, to submit a support ticket to BB.

Reviews of BB Hub+ app on Google Play Store is another way to report user dissatisfaction to BB, that this once excellent email/calendar etc app is no longer working properly with Outlook, since the Jan 2024 authentication changes.

More recent reviews on Google Play Store are negative with complaints about the Outlook authentication isssue. There have been some BB replies to some reviews that they are aware, but not saying any more.

I don't want only Outlook email on BB Hub+, I want both email in/out and calendar. So I am not interested in email only work-rounds that have been posted elsewhere in this thread.

This is a Microsoft problem, not a BlackBerry problem.

So the problem is specifically between BlackBerry Hub and Microsoft Exchange.

Right now, BlackBerry Hub's notes are decreasing drastically due to this problem and people download more Outlook App in order to compensate....so can you please find a solution or is it in your interest to keep this incident running in benefit of your App ? :)

I agree, there's no problem with other email addresses on Hub+ and Outlook email has no problem on other productivity apps. But although MS is ubiquitous, my reaction is not to abandon BB but to ditch as much of MS as I can for my personal and my private business use - so, another email provider, Open Office for documents and spreadsheets, and I'll probably go back to Linux for my OS. I hate a bully, and this problem arose not because Hub+ changed but because Outlook did. Outlook has suggested workarounds that work only partially or not at all but has not fixed the problem - almost as if they're trying to rid themselves of a rival, however niche, and force everyone to use their system only.