BlackBerry android devices or any Google device can't connect to outlook server

Anonymous

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

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Anonymous

2024-01-25T16:10:24+00:00

Exactly the same issue, starting occurring 2 days ago...
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Anonymous

2024-01-25T16:26:09+00:00

Hi, has your problem been resolved? I tried all means but nothing worked... I had to delete the outlook email account on BB Hub in attempt to reset and thus, no more outlook account on BB Hub due to this authentication failure...
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Anonymous

2024-01-25T16:58:16+00:00

is there a way to disable the email account in hub without deleting it? i don't want to keep getting authentication failures but don't want to delete the account until they fix it....
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Anonymous

2024-01-25T20:20:45+00:00

I don't know. I would like to know how we would know if Microsoft was going to fix this.
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Anonymous

2024-01-25T21:26:06+00:00

The most bizarre thing is that I have another phone Samsung Galaxy A8 with Android 9 and MS Exchange ActiveSync account is working on that phone perfectly. Syncing addresses, contacts and calendar with PC-s and Office servers.

Account details are:

E-mail address: ***@outlook.com

Password: my microsoft account password (no app password)

Domain\username: ******@outlook.com

Exchange server: eas.outlook.com

Port: 445

SSL/TLS (accept all sertificates)

But as soon as I try to create the account on other phones (Blackberry Key2 Android 8.1 and Sony I V Android 14), I am getting error "Can't connect to server" or "Check your account settings and try again or switch to modernauthentication".

When I switch that modernauthentication on I am getting error "Can't connect to server".

When I try to create the account manually, I am getting message at the end of process: "Your account (xxx) can't be authenticated. Update your account settings and try again."

I tried both normal account password and microsoft app password.

I tried servers eas.outlook.com, outlook.office365.com, m.outlook.com

I tried domain/password with and without pre ""

I tried port numbers 443 and 993
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