BlackBerry android devices or any Google device can't connect to outlook server

I turned off rwo-step authentication as it had not cured the problem.

I still get the change password message; sometimes it accepts my password, eventually; sometimes it does not. When it does not, I just leave it and it usually synchronises anyway.

I have not actually changed my password for about 10 days.

So it is not any better or worse, just the same.

I just turned it off. Better change it every 10 days than 2-3 Times a day. I hope they solve this issue as well. Microsoft screwed us up.

Thank you. In connection with the tip from SevOnyshkevych on enabling POP via a browser, this has worked for me on BB Hub+. The odd thing was that it allowed me to set up one Outlook email account in the usual way, but then went back to all the error message problems described in this thread.

I have a Blackberry Motion that used to have a work email account with Office 365, Phone supplied by my corporation- I have since retired and they allowed me to keep this phone for personal use, same phone number also. At the same time I also had my personal Hotmail account on this phone, and cannot access any longer. keeps asking for password update, tried to configure the server name that is showing outlook.office365.com and attempt to change to outlook.live.com/mail and get error message cannot connect to server, when using the default outlook.office365.com and any attempts to change the server name, REVERTS Back to server for office365 when you close settings. Any suggestions as I obviously do not have any admin access to office365 account or their AZURE settings, that my company setup originally. In addition Microsoft does not have any Outlook app available for this android BB- phone, tried that also. Note; also can access this same Hotmail account on any of my computers, so I know the account is good. Do I have to live now with no email service on my Phone? This all started early Jan with still receiving emails, however could not return or start a new email (web page not available net::ERR_INVALID_RESPONSE) & has been going on now since Jan 24 2024, my last email received on my phone... Someone must know what changes they made to their systems earlier this year.

Hi,

I'm not sure if any of this will help, but here goes.

Since this started, I have deleted my Hotmail account and all the Blackberry software form my phone and Tab (Galaxy S24U, Tab S5e) numerous times on both devices and have managed to reinstall them each time, albeit taking many attempts.

I would suggest trying to add your Hotmail using the Blackberry Hub Services, just using the default settings. If you get told authentication has failed just keep resending it, it often takes tens of times, but in my case it eventually accepted it (I sometimes left it a while, in frustration). I am currently not using two-step authentication on my Hotmail account, purely because it's a hassle generating passwords; but it has worked using both types.

Mine is currently working, I am still getting the change password message, and sometimes I will try and input my password, sometimes it takes it, sometimes it doesn't, but even when it doesn't, if I leave it, the app does eventually synch with the server later.

My Phone is obviously running Android 14, but the Tab is running Android 11, the version of the Blackberry software on both is the same. Not sure what version of Android your Motion will be running, but I suspect the Blackberry software will be the same as mine 2.2346.1.234602215

I hope this helps, with luck and a bit of perseverance, you may be able to get your Hotmail up and running; however, there is still an issue, that I'm not sure is going away anytime soon.