BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-02-06T11:21:36+00:00

    I know it has been resolved for me (hope not to jinx it). it's been about 5 days without any error messages.

    I was able add my account to the HUB (the default app on my Blackberry PRIV, so no subscription here, nor any need to uninstall and reinstall the app). When I first tired to add the account, I got an error message about the account, and I found that I had to reboot my phone, (it must have recognized some cached information or something), but then tried again to add the account via IMAP and it worked fine. For the first 2 days I did get authentication errors but ignored then since it would eventually sync up, and I had the outlook app as a back-up (just in case). I was able to sync email, calendar, contacts, notes & even tasks (I did lose all my original notes, but have since added some - that I could remember - into my outlook client on my laptop, and they sync without issue).

    I'm not sure if it has something to do with me having both BB Hub & Outlook App installed - but it shouldn't since they don't talk to each other.

    It does seem odd that it works for some and not others - works here from the Greater Toronto Area in Ontario Canada.

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  2. Anonymous
    2024-02-06T18:07:28+00:00

    Same here, problem is not solved.

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  3. Anonymous
    2024-02-06T23:48:35+00:00

    Every time I try setting up one of my Hotmail accounts, I get:

    "Your account (******@hotmail.com) can't be authenticated. Update your account settings and try again".

    Using Blackberry Hub on Key2

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  4. Anonymous
    2024-02-07T00:02:48+00:00

    This also works for me. Thank you!!!

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  5. Anonymous
    2024-02-07T14:06:11+00:00

    Experience here is a little better than before.

    After managing to enter password via the BB Hub+Services app, as suggested by others, BB Calendar sync and Email was able to send and receive via outlook EAS. That lasted several hours

    I had to restart my phone for another reason. I was then back to the "enter password" authentication loop again. After four or five attempts, via the BB Hub+Services app, I managed to make it stick and has been OK since (8hrs+ so far).

    It seems like a lottery getting good server authentication

    IMO the issue is not yet fully resolved by MS and is still flaky and unreliable.

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