This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
MS says the issue is resolved, but still broken for me even when using my app password. How bout everyone else?
Can anyone else confirm or deny?
I got it to work. I had to do the BlackBerry Hub+ setup. Put in my email and select manual setup. Copy & paste the app password for *Outlook*. Then update the server under the manual screen from hotmail.com to outlook.office365.com and it went through.
As far as I can tell it seems to have resolved on my end as I am not seeing the red light and notices indicating an authentication error.
Keep in mind it may take a while for the update to fully propagate to the server you connect locally.
I know a few years back at my employer, they would tell me that when they made an update in active directory, it could take up to 30 minutes for the changes to get applied to all the remote servers.
What I have done is go into the Apps under settings, force the hub, email, calendar, etc apps to stop. Then reopen the hub and wait for it to reconnect.
The other trick that works is turn off wifi and cellulardata. Wait a few seconds and turn it back on. That seems to trigger the apps to check the server for updates.
I am so frustrated right now. I had my email coming through my BB Hub (no contacts or calendars, or notes,) by manually setting up POP3, and thought I should try again (based on the most recent posts to this thread) to use the Exchange ActiveSync. So I removed my account, and now I can't connect it again, by any of the 3 ways (POP3, IMAP, or ActiveSync - which is what I prefer). So the problem is still not resolved.
No I'm not sure what to do - just give up or keep trying... I just know I don't have time or energy for this. It's been a week and I feel like I'm worse than when I started.
feeling defeated right now, and just hoping someone is still working on this.