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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue here that started a few days ago. Glad I read this thread because I was about to delete the account on BB Hub and re-install. Seems like that makes things worse. Samsung Z Fold4.
Yes ... deleting and reinstalling means you may never be able to add it back. Some folks above seemed to have gotten lucky but I have tried for 3 days.
It seems like if you are patient your phone will find that rare window of opportunity and reconnect. So just wait, and if you get the annoying popup to update your password, ignore it.
You can add it back through POP (IMAP not working for me, perhaps same issue). But you won't have access to your contacts, or calendar items. Oddly enough the phone still had my old Outlook calendar items from before I removed the outlook account.
I'm in the same position. I deleted my accounts in hopes to re-add and now it is a hard stop. Hope MS can figure this out soon.
Well Blackberry is no help ... they simply blame Microsoft.
And they closed my case:
"
| Hello,<br><br>Thank you for your recent contact with BlackBerry Customer Support.<br><br>This email is to confirm that your case is now closed.<br><br>If you have any further questions, please reply to this email within the next five (5) days. Please include your thread ID number,ref:!00D360b9zz.!500KZ0sdt9:ref, in the message body for reference.<br><br>Thank you for choosing BlackBerry.<br><br>Sincerely,<br><br>BlackBerry Customer Support <br>www.blackberry.com/contact<br><br>Tip! Feel free to check out the many self-serve options BlackBerry has to offer. These include the BlackBerry Knowledge Base, BlackBerry Support Forums and the BlackBerry Help Blog. |
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Same for me. I was able to re add my account to the Hub eventually and it seems to be working. It does seem to be a Microsoft issue, intermittent, and they do know about it. I've seen an article in one of the tech journals about this so it's out there. ONCE YOU CONNECT AGAIN, IGNORE THE ERROR PROMPTS! Hub should connect again eventually.