This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Twelveten
That's exactly what's happening. The infuriating thing is I deleted then reinstalled Hub in an effort to solve this, now I've lost "stuff".
The cynic in me sees an underhand motive here - the Outlook app on my Galaxy works fine with the same account; I'm using this as an interim fix but Hub is so much better.
I'm just desperate to get going with it and I can't.
I know the very small subscription really isn't much but it is still something. I paid yesterday for a service that should be working. I'm sure all the companies involved will point me to one another. If I've understood it right, however, has Microsoft said that it's an error on their end?
According to RWI-Andriod's earlier post, Microsoft are working on it. Their link re-posted below. I'm not holding my breath........
Both my wife and I have the same issue on our BlackBerry Key2 LE phones.
However, we use Thunderbird on our laptops and we are experiencing the same thing with authentication issues.
What we have found is to ignore the authentication messages as the emails eventually com through. Sending emails will sometimes show pending, but eventually go through.
I logged in to Outlook.com and it shows it is connecting both from Thunderbird and my BlackBerry Key2 LE.
I hope it gets fixed soon on Microsoft's end. I have always liked the tight integration of the emails, calendar and contacts so I can save it once and access it all from my other devices.
Been having problems with the Hub+ App for a few days now; Password needs updating (when it doesn't); Authentication failure change your settings etc...
I use the hub on a galaxy phone and tablet, I've used it for years (since leaving Blackberry for Samsung), never had many problems before.
I've deleted the app reinstalled it, changed passwords numerous times, changed my Hotmail to 2-step authentication and back again. I can sometimes get it to work for a while and then it's back to Password needs updating. If I ignore the password msg, it often resynchs.
Been less than impressed with Blackberry support to be honest, I've heard nothing back from my emails.
I'm hoping this issue isn't going to see the end of Hub+, but not sure how much effort Blackberry will put into a fix if Microsoft decide this authentication setting is their new standard.