BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-01-28T16:37:06+00:00

    POP and IMAP access to your account will give you email access only, not Calendars etc. It can be a work-round if that is all you want, but is not a fix for inability to authenticate EAS with password. Hitting X to use Microsoft login directs to Azure applicable only to business and schools not individual users. If that directed instead to Microsoft login then maybe that would help.

    Looking at Google Play Reviews of Blackberry Hub+, BB have replied to one unhappy user with the following:

    "BlackBerry Limited 26 January 2024, Hello, we regret that you are having issues with Outlook email access. There are many reports in Microsoft and reddit forums of many users having similar issues with diverse email clients authenticating against Microsoft email servers. We currently believe this is a Microsoft service issue, but we are also investigating on our end."

    At the moment I am still getting emails and Calendar using my EAS login. That is interspersed with notifications to enter password, the latter fails each time and then invited to look at settings. There has clearly been a MS server side change January 2024 affecting authentication that has impacted individual BB Hub+ users accessing outlook, email and calendars which needs to be fixed.

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  2. Anonymous
    2024-01-29T00:28:46+00:00

    Sorry but not even through imap or POP can authenticate. It doesn't work for me.

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  3. Anonymous
    2024-01-29T02:52:03+00:00

    Same here. BB HUB Inbox will not authenticate Microsoft free dot live account as of last week. Work account and other accounts work fine. Using 2FA with Microsoft generated password. I know the procedure and works under normal circumstances. But, not now... There was not a BB update to blame. Really seems this is on MS side of things... PLEASE FIX!

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  4. Anonymous
    2024-01-29T17:38:31+00:00

    Having the same issue as of last week. Is it a MS problem or BB Hub issue?

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  5. Anonymous
    2024-01-29T18:37:48+00:00

    It seems like the problem is solved, I tried reinstalling my email today and it works. They must've fixed the issue over weekend

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