BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-01-24T19:01:38+00:00

    Same here, starting to think hub+ is dying. As a paying subscriber, this is not acceptable

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  2. Anonymous
    2024-01-24T18:53:02+00:00

    Hello Kerry,

    I tried this and they said they do not have access to the e-mail portion and that they are responsible for the outlook app only.

    Best,

    Pat

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  3. Anonymous
    2024-01-24T18:29:40+00:00

    Yes I am confirming that I am having the same issue.

    The blackberry hub e-mail application is not authenticating my outlook.com e-mail account. It was working completely fine until about 1.5 days ago. Now despite deleting the account on blackberry hub application and trying to re-add my outlook.com account, it refuses to authenticate.

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  4. Anonymous
    2024-01-24T17:51:18+00:00

    same issue ...have you found a solution?

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  5. Anonymous
    2024-01-23T23:19:08+00:00

    I have the same authentication email account issue when I changed my Microsft password. I have the Blackberry hub app installed on my Samsung 21 FE. All was working fine until yesterday.

    I tried my new password and also deleted my certificate history... worked for a few minutes then, same issue again happened.

    It's not a Microsoft work account... it's a live.com email account.

    Need help please! Thx

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