This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm just desperate to get going with it and I can't.
I know the very small subscription really isn't much but it is still something. I paid yesterday for a service that should be working. I'm sure all the companies involved will point me to one another. If I've understood it right, however, has Microsoft said that it's an error on their end?
Hi Twelveten
That's exactly what's happening. The infuriating thing is I deleted then reinstalled Hub in an effort to solve this, now I've lost "stuff".
The cynic in me sees an underhand motive here - the Outlook app on my Galaxy works fine with the same account; I'm using this as an interim fix but Hub is so much better.
Hi,
New to Blackberry Hub+. Feel as if I've been missing out all these years. Blackberry was my life and I didn't realise this app existed.
Just to make sure I'm not doing anything wrong and it's the problem that you are all discussing and not me. Can I clarify that when I go to link my Outlook 365 account to the Hub I use an app password from Microsoft? I've typed in my email address, then entered the app password and then I get the authentication error. Is there anything else I should be doing to link email or is this the problem that is happening at the moment?
Thanks.
I read in another thread, best to ignore the prompt. With successive retries, Hub will connect eventually.
This worked for about 3 hrs and now requesting password update once again!