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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I successfully loaded 2 email accounts last night. (East coast, US). It looked great and I was happy to have my email hub back.
This morning I am back to getting the error. Bummed.
This is still very flaky. I am holding on to my eas settings and password. I also seemed to have a period yesterday when authenticaton and emails were functional on Hub+ but have seen the "need password" notification again.
So my take on that is that the issue is not generally fixed, despite MS stating that it is "solved".
I had a long period yesterday when it all worked fine (maybe 6 hours); however, woke this morning (UK time) and was again being asked to change password.
According to Microsoft the issue is resolved.....
Outlook and other apps are unable to connect to Outlook.com - Microsoft Support
I am not so confident. I followed their advice and changed to 2 step verification and copied and pasted the password for Blackberry into my app; failure.
I deleted my email account from Hub+ and added it again, using the copied and pasted password; again, at the end of the process it tells me to change my settings, I clicked on 'Next' about 8 or 10 times and eventually it took it. I successfully sent a test email then.
Its working at the moment, but I'm not holding my breath that this has resolved the issue for Hub+.
Edit;
Within 20 mins of doing the above I am again being asked to change password and the process again fails when trying to validate the server settings.
The same for me. Tried many app passwords, nothing is changed. Still cannot add my accounts.
I've tried that many times, but no luck. Perhaps it's geographical? I'm based in Abu Dhabi but the problem persists either on a UK VPN or direct to my provider here.
The behaviour is like it's not recognising the password. I've tried both my regular hotmail password and several of the generated App passwords, but always the same.