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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found you get this error because you chose to log in via the Microsoft login method instead of just using the onetime Microsoft "security password" that you get from the security section in your free account (NOT your work account). This is likely because you have 2FA on. This link might take you to yours Additional security options (live.com)
When I deleted my outlook acct from the Hub I also tried to connect by signing in using a microsoft ID and I also received this message. Apparently, it won't work that way. You have to go through the process to add the account to Hub first (assuming it will connect with your password).
I just tried to remove my acct and re-add to Hub services. I now have this new message:
AADSTS50177: User account '(my acct)' from identity provider 'live.com' does not exist in tenant 'BlackBerry' and cannot access the application '729b2548-d6ae-4ec1-a6a2-5b005b3117bf'(BlackBerry Hub+ Services) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Is there a way to stop BB Hub from looking at live (from what I googled, that is old...), and, rather, have it look to the current AD?
Or, is there something I have to do differently? I think I may have 2 outlook accts-an old one from an old email, and my newer current outlook acct.
Sharing news article referencing the issue: https://www.bleepingcomputer.com/news/microsoft/microsoft-fixes-connection-issue-affecting-outlook-email-apps/
"*Update February 05, 05:11 EST:*After saying the Outlook.com connection issues were fixed, Microsoft published an update confirming that it's still receiving reports from customers not being able to log into their accounts.
Update February 05, 16:43 EST: Microsoft says the issue has now been resolved."
No, it has not.
I'm also reading that setting up an app password for 2 step verification is a solution but it's not clear whether this is required or really works.
After about a week or so without seeing any error prompts, I'm now seeing them again more frequently. Mail still going through (perhaps delayed), but seems like it's going back downhill again.