BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-04-24T06:05:13+00:00

    I have managed to get it working on mine after a lot of frustration, password changes and now a phone upgrade today (Note S9), since my Key2 gave up the will to live and I had to make do with a flimsy Huawei P1.

    I have got passed that dreaded "can't authenticate" nonsense when typing in my password. The issue for me was the SMTP settings had two incorrect values by default on that screen, see below.

    My solution:

    Add account

    Type email address

    manually enter settings

    IMAP

    Type password

    SMTP server should be changed to: smtp-mail.outlook.com

    Security type: STARTTLS (this will also change the SMTP port to 587)

    Next

    Account settings

    COMPLETE!

    I had the same issue as many people here. I hope this helps out our fellow BB loyalists.

    (I haven't tested out anything since I was able to get it loaded into Hub+, but my widget has loaded with all my emails, so I'll pop back tomorrow to see if any progress or faults etc. Good luck, hope it works for you all.)

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  2. Anonymous
    2024-04-10T16:35:07+00:00

    Brilliant! Thank you.

    The only issue I appear to have is that two weekly recurring appointments in different Calendars on my outlook.com account are displaced by one hour in BlackBerry Hub+, the Outlook app and the Samsung Calendar, but not when I view Outlook.com via Edge on my Samsung S23+ or via the Outlook client on my PC.

    This, I assume, is a daylight saving issue somewhere in my 'phone setup...

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  3. Anonymous
    2024-04-04T14:34:07+00:00

    Thank you for your help. In fact I skipped a few pages and missed that bit about the IMAP workaround. For me email was the most important part since most (if not all) my calendar events and contacts are already on the remaining Blackberry Apps and synced to Google.

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  4. Anonymous
    2024-04-03T14:59:37+00:00

    I understand your position, but I think, we also need to know the realities. MS has discontinued support for the older auth method, so they don't have anything to "fix". Regarding BB, they could update the app, but... we pay 1€ for it, for this money, this small workaround for Outlook, I won't complain.

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  5. Anonymous
    2024-04-03T14:35:37+00:00

    So instead of keeping up pressure on BB and Microsoft to solve this issue, we need to use IMAP instead of full Exchange services, and also use the Outlook app to synch our calendar and contacts ...

    And get people who berate us for wanting the bug fix, and tell to live with this cumbersome and asynchronous kluge?

    Gotcha.

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