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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The authenticator app worked for me to get my company exchange account back in the hub. So far no issues. I was getting very close to dropping the Blackberry subscription and just using the free Outlook app. The latter is not near as elegant.
Thanks for the pointers! Yes, that's what I was doing wrong. Yes, logged in through microsoft, authenticator approved, all looks well know. Waiting for things to synchronize and then hopefully also the Calendar and Contacts get updated.
Delete your Microsoft email account and start over. App passwords won't work or they won't work all the time - you'll still get every once in a while, an issue being authenticated.
So in summary if you're still having trouble:
Neither. The ideal way is to tap the "Sign In With Microsoft" button, and authenticate using an authenticator app. I use Microsoft Authenticator. If you are adamant about using a password, it's best to use a generated app password rather than the regular password, but I'm not even sure if either password option is supported any more.
It is working fine for me on a Moto Edge 2022. What is the problem you're having? Is it possible you're not using the correct server settings?