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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This totally a joke from Microsoft. It's unacceptable ... Could you move your tons of engineers to solve this issue ? That's a MS issue as several other apps have the same issue.
I have a paid for personal Microsoft account and have the same problem with BlackBerry Hub still. You can sign in with a Work or School account but not a personal account. So I don't think paying for a personal 365 will help this issue.
I logged on to my Microsoft account at the same time Bb asked for a password update and tried to find 'create password app' under security settings as someone else suggested,, but that option was not listed for me underneath the 2FA bit?
I have given up after 2 months and added my personal email to the outlook app alongside my work emails. I was trying to keep my personal email separate. Plus i love the features of BBHub which I've used for many years.
I was simply pointing out that installing an additional app is really a minor inconvenience, which is mitigated by continued use of BB Hub.
I have to say, I envy your life, as such details as to having to install an app on a phone is an issue for you. There are many larger issues in the world/life, kudos to you for not having exposure to those.
The login with Microsoft Exchange work account is different than the free account. I doubt you have your Exchange account set up property...