BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-08-29T03:20:15+00:00

    Microsoft recently changed their authentication process and the BlackBerry Hub app hadn't been updated to work with the new process. I'm a beta tester for the BlackBerry Hub app on Android and a release just came out today (8.24.2024) that fixes the problems with Microsoft accounts (Hotmail, Live, and Outlook).

    I'm not sure when they'll release it publicly, but keep an eye out for an update in the Google Play store. Once the update is release, you'll need to:

    1. Open the BlackBerry Inbox app
    2. Click the Gear Icon
    3. Scroll down and select Manage Accounts
    4. Select your Microsoft account (Hotmail, Live, and/or Outlook)
    5. Click the trash can in the upper right corner
    6. Go back to the Manage Account page
    7. Click the + icon
    8. Add an email account
    9. Enter your email address, Next
    10. You'll be prompted for your password, but instead, I clicked on the new "SIGN IN WITH MICROSOFT" option
    11. On the next page that loaded, I had an option to "Send notification" that triggered my 2FA process. Once I approved the request, the account was added (at the bottom of my account list) and my messages began to arrive again.

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  2. Anonymous
    2024-02-18T07:36:36+00:00

    Hi all,

    I see that Microsoft has changed the status again to 'investigating' (as of 15th Feb), so it is still being looked at and hopefully a solution will be found.

    Outlook and other apps are unable to connect to Outlook.com - Microsoft Support

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  3. Anonymous
    2024-01-26T02:23:23+00:00

    I have the same issue. getting the message update password. When I update pssword, it says cannot authenticate. it is happening intermittently. works for s few hours and then the same message appears again. I think it is a Microsoft issue. I do not have aproblem with my W10 lapto and IOS phone.

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  4. Anonymous
    2024-01-25T16:58:16+00:00

    is there a way to disable the email account in hub without deleting it? i don't want to keep getting authentication failures but don't want to delete the account until they fix it....

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  5. Anonymous
    2024-01-25T16:10:24+00:00

    Exactly the same issue, starting occurring 2 days ago...

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