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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I opened another ticket with Blackberry support and the response was:
'We are working hard on Modern Auth support for Outlook.com email and will provide an update as soon as a version is provided with the update.'
So, perhaps there is hope.
The most bizarre thing is that I have another phone Samsung Galaxy A8 with Android 9 and MS Exchange ActiveSync account is working on that phone perfectly. Syncing addresses, contacts and calendar with PC-s and Office servers.
Account details are:
E-mail address: ***@outlook.com
Password: my microsoft account password (no app password)
Domain\username: ******@outlook.com
Exchange server: eas.outlook.com
Port: 445
SSL/TLS (accept all sertificates)
But as soon as I try to create the account on other phones (Blackberry Key2 Android 8.1 and Sony I V Android 14), I am getting error "Can't connect to server" or "Check your account settings and try again or switch to modernauthentication".
When I switch that modernauthentication on I am getting error "Can't connect to server".
When I try to create the account manually, I am getting message at the end of process: "Your account (xxx) can't be authenticated. Update your account settings and try again."
I tried both normal account password and microsoft app password.
I tried servers eas.outlook.com, outlook.office365.com, m.outlook.com
I tried domain/password with and without pre ""
I tried port numbers 443 and 993
I have the same problem. Everything was working fine (for years) with the Blackberry hub on my android phone until yesterday morning, when I too started getting authentication issues. I removed the account, and was able to manually configure account as IMAP, but it only syncs my email. I really prefer to use MS Exchange ActiveSync so that email, calendar and contacts are all sync'd. This is a personal account, and all my details are fine (and have not been changes) since I can connect from laptop on the client and through the web.
I know Microsoft is making changes to outlook because I keep getting asked to "try the New outlook". I am happy with the old outlook and and my BB Hub on my phone - when it works.
Please resolve soon.
I have been following along this thread, and just realized that not only my contacts and calendar are not syncing, but also my notes. Which is a big problem because they don't appear in the outlook app, nor in my desktop client outlook. Obviously, if I had it in a note on my phone, it was something I wanted to keep but not have to remember - big problem now that they are gone.
Still getting the odd authentication error, but getting my email, still no calendar or contacts.
Hi, has your problem been resolved? I tried all means but nothing worked... I had to delete the outlook email account on BB Hub in attempt to reset and thus, no more outlook account on BB Hub due to this authentication failure...
I'm also a blackberry hub subscriber and I have this problem with both of the android phones that are running blackberry hub and outlook, as of today (January 24 2024).