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Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue on my Huawei Mate 60 pro. Huawei support said many other users has the same
issue with add Microsoft account .We will get error message "username or password incorrect" when we try to add account .
This problem has been going on for at least a month and I'd like to know when it was resolved.
Sharing news article referencing the issue: https://www.bleepingcomputer.com/news/microsoft/microsoft-fixes-connection-issue-affecting-outlook-email-apps/
"*Update February 05, 05:11 EST:*After saying the Outlook.com connection issues were fixed, Microsoft published an update confirming that it's still receiving reports from customers not being able to log into their accounts.
Update February 05, 16:43 EST: Microsoft says the issue has now been resolved."
No, it has not.
I'm also reading that setting up an app password for 2 step verification is a solution but it's not clear whether this is required or really works.
10 Feb, 8am (UK) its only happened a few times in the last 24hrs, so getting less frequent. I mostly just ignore it now, clearing the change password message without even attempting to insert the password. I reverted back from 2FA, purely because when I was trying to insert a password, it was easier to use one I knew, rather than go through the process of generating one; also, 2FA made no difference to the problem.
One thing I am trying to keep an eye on; I have a couple of Hotmail addresses, the one that ends in .co.uk is the one that seems to cause the problems; the one ending .com I don't think has had the same issue.
I'm giving it another week and if its still happening, I think I will start migrating over to google email. The Outlook app works fine on my devices, but it doesn't suit my needs, Hub+ does.
Hi Saxacat,
Thank you! I don't know how I missed that, but it worked on the second account.
Experience here is a little better than before.
After managing to enter password via the BB Hub+Services app, as suggested by others, BB Calendar sync and Email was able to send and receive via outlook EAS. That lasted several hours
I had to restart my phone for another reason. I was then back to the "enter password" authentication loop again. After four or five attempts, via the BB Hub+Services app, I managed to make it stick and has been OK since (8hrs+ so far).
It seems like a lottery getting good server authentication
IMO the issue is not yet fully resolved by MS and is still flaky and unreliable.