BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-01-31T17:43:37+00:00

    Yes ... deleting and reinstalling means you may never be able to add it back. Some folks above seemed to have gotten lucky but I have tried for 3 days.

    It seems like if you are patient your phone will find that rare window of opportunity and reconnect. So just wait, and if you get the annoying popup to update your password, ignore it.

    You can add it back through POP (IMAP not working for me, perhaps same issue). But you won't have access to your contacts, or calendar items. Oddly enough the phone still had my old Outlook calendar items from before I removed the outlook account.

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  2. Anonymous
    2024-01-31T14:24:17+00:00

    Been having problems with the Hub+ App for a few days now; Password needs updating (when it doesn't); Authentication failure change your settings etc...

    I use the hub on a galaxy phone and tablet, I've used it for years (since leaving Blackberry for Samsung), never had many problems before.

    I've deleted the app reinstalled it, changed passwords numerous times, changed my Hotmail to 2-step authentication and back again. I can sometimes get it to work for a while and then it's back to Password needs updating. If I ignore the password msg, it often resynchs.

    Been less than impressed with Blackberry support to be honest, I've heard nothing back from my emails.

    I'm hoping this issue isn't going to see the end of Hub+, but not sure how much effort Blackberry will put into a fix if Microsoft decide this authentication setting is their new standard.

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  3. Anonymous
    2024-01-30T15:55:41+00:00

    Hi Twelveten

    That's exactly what's happening. The infuriating thing is I deleted then reinstalled Hub in an effort to solve this, now I've lost "stuff".

    The cynic in me sees an underhand motive here - the Outlook app on my Galaxy works fine with the same account; I'm using this as an interim fix but Hub is so much better.

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  4. Anonymous
    2024-01-30T12:08:29+00:00

    It just started working again for me. Tried to create outlook acct in Hub and connected on first shot.

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  5. Anonymous
    2024-01-29T02:52:03+00:00

    Same here. BB HUB Inbox will not authenticate Microsoft free dot live account as of last week. Work account and other accounts work fine. Using 2FA with Microsoft generated password. I know the procedure and works under normal circumstances. But, not now... There was not a BB update to blame. Really seems this is on MS side of things... PLEASE FIX!

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