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In new outlook, I have mark emails as read as soon as they are opened. They initially show as read but the number of unread emails doesn't always reduce and if I select show all unread emails most of what I have read show as unread again. This is very frustrating as I then have to open all the emails again on my iphone to mark them as read. I also have an issue with deleting emails in New outlook as they still show as available on the server so do not delete on my other devices.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I fixed it a few weeks ago. For some reason it was set that way by default. You just go into Settings > Email > Message Handling and tick 'mark displayed items as read as soon as they're selected.' Not great user experience to have that unticked from the get-go... but at least it's an easy fix if you know where to go.
How do you get to the file menu? I'm using the latest version of outlook (1.2024.625.600 from settings -> general -> about outlook), but I've no idea where the file menu is.
Thanks!
Same problem, so frustrating! Long story short, I uninstalled the new version and set the old one up again.
I was also getting an "Access Denied" message if I left the app open overnight. Clicking on another folder, then back to the Inbox cleared that message.
I want to mention that I use a Gmail account so I had that open in the browser to verify if Outlook (new) was pushing to Gmail properly. At least I could tell that drafts and sending was working properly. I also launched Outlook through the browser. Interesting thing I noticed is that, at one point, the PC app and MS cloud were synched but Gmail was not.
I tried many combinations of adjusting the mail handling settings within the app (as per the multiple replies in this post) with no success.
Moved on to Windows Settings > Apps > Installed apps
I tried "terminate", "repair", "reset" and didn't help. I uninstalled and reinstalled the new outlook, seemed to work for a bit but I still had one email that would not mark as read, no matter what I did. I went through "repair" and "reset" under settings, as well as "terminate" to ensure it wasn't still running. No success.
I uninstalled Outlook (new) and saw under installed apps that the old version, "Mail and Calendar" was still listed. I used Search to locate the Mail and Calendar app and executed that and set it up. It's finally marking emails as read properly but only defers the problem until Microsoft forces everyone to use the new Outlook. I agree with other posts that this is absolutely an embarrassment for MS. Fingers crossed they fix this issue before that day happens.
Maybe if MS made a Gmail app for the desktop, our issues would be solved!
Same problem here.
Hello Nic F, my name is Jeremy and I am happy to help you today.
Do you use both outlook on the web and the desktop app?
If you are using both there is a sync feature that may be causing the issue.
Are you trying to make the change on outlook.com?
Try making the change on the desktop app.
If you have automatic syncing set you will need to change it on the desktop version.
Thank you for reaching out to the community forums and have a good rest of your day.
Regards,