Using New Outlook on Windows for personal email, calendar, and contact management
Oh yes, just realised you haven't had the Monday off yet! Will wait to hear :)
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I work in an industry where my clients may require urgent assistance outside of normal business hours. My business engages a third party to handle after-hours emergencies on behalf of the team, but we often receive complaints that clients cannot easily access the after-hours emergency contact number, despite it being available on our website and our after-hours voicemail. In most cases, clients will call the team and disregard the voicemail, then follow up with an email complaining that we're unavailable.
It would be beneficial to have the option to set up an automatic reply where the after-hours contact information is sent to clients when our staff are emailed between 5pm and 8:30am, 5 days per week.
I have tried using the rules feature and fiddled around with the automatic reply feature, but neither would allow me to set up a recurring automatic reply without setting a start and finish date/time. I also checked whether it's possible to synchronize an automatic reply with my calendar block-outs, but this wasn't possible either.
Any guidance would be appreciated.
Using New Outlook on Windows for personal email, calendar, and contact management
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Oh yes, just realised you haven't had the Monday off yet! Will wait to hear :)
Hi did it work?! I don't work on Mondays either. :)
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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I would just communicate with customers the opening times clearly.
and if opening times change, I'll set an autoreply for the entire week before hand, with a message, that the opening hours are changing.
so that not only people that reply during closed hours recieve it, but everyone.
and then, of cours,e I will never open the mailbox during hours we are closed, and definitely never reply. (because once you do, they're going to expect it)