Can not preview or download attachments in Outlook.

Anonymous
2024-04-03T20:27:37+00:00

Can not preview or download attachments in outlook. I have to restart the computer to be able to and then it will stop and I will have to restart again. Preview stays blank and when you try to download the attachment it says "Error" Error downloading content. It is happening on multiple computers.

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2024-04-06T15:41:12+00:00

    One temporary fix that I have found for attachments is that you can 'Save to OneDrive' and then 'View in OneDrive'. It's annoying and junking up my OneDrive. Hoping this gets resolved soon.

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  2. Anonymous
    2024-04-07T23:18:19+00:00

    Are there any updates?

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  3. Anonymous
    2024-04-08T14:25:07+00:00

    You can use the Outlook (new) app , we are all able to download attachments only when using this app https://www.microsoft.com/store/productId/9NRX63209R7B?ocid=pdpshare

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  4. Anonymous
    2024-04-08T14:48:04+00:00

    Thanks Mike. Our problem actually started within the App. If I refresh the app it works fine for anything from 1 to 5 attachments/ emails and then goes back to the error "unable to download the attachment". I have tested with Chrome browser and it seemed to be working but the end users don't have access to the browser.

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  5. Anonymous
    2024-04-08T14:57:01+00:00

    All Apps besides the Outlook (new) app return that error for us.

    This is the one that we have been using, if you do not have this version, you can download it from the link. If that still isnt working for you i would suggest clearing the website data but it seems that only solves the problem for about 20 minutes

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