Stuck on robot verification complete

Anonymous
2023-10-29T01:00:01+00:00

Hi. I am trying to change my account password as I was unable to log in.

I complete the robot verification but stuck on verification complete screen as it does not redirect to the next screen. I am unable to get past this.

Tried different devices/networks/browsers. The account recovery is completely useless.

Nothing I can do.

Need help with this.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-11-03T16:25:30+00:00

    I've called Microsoft and they told that apparently I do not even have a phone number registered for self-service password reset so that is maybe why it is then not proceeding after the robot check

    The customer support rep advised to raise an account recovery request which Microsoft need to manually review here: https://account.live.com/acsr

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  2. Anonymous
    2023-11-03T16:00:24+00:00

    Just wanted to sound off that I've been setting up a new PC, and yes, having the exact same issue :(

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  3. Anonymous
    2023-11-03T15:09:57+00:00

    It seems not, seems this has been going on for several days, I do basic self-service to reset my password on my account as I only have it registered for SMS and this needs me to do the robot check which never moves, some rep person said to leave this in their feedback portal too:

    https://feedbackportal.microsoft.com/feedback/idea/22370451-c479-ee11-a81c-0022484e5453#comments

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  4. Anonymous
    2023-11-03T14:19:45+00:00

    I'm facing the same issue when trying to change the account password. Unable to login otherwise. Is there really no solution for this when there are 60+ people experiencing the same problem?

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  5. Anonymous
    2023-11-03T13:35:11+00:00

    facing the same problem here.

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