Stuck on robot verification complete

Anonymous
2023-10-29T01:00:01+00:00

Hi. I am trying to change my account password as I was unable to log in.

I complete the robot verification but stuck on verification complete screen as it does not redirect to the next screen. I am unable to get past this.

Tried different devices/networks/browsers. The account recovery is completely useless.

Nothing I can do.

Need help with this.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-03T23:35:03+00:00

    I am facing the same issue now i cant access my main account and my pc is blocked by bitlocker , i cant get the code now please fix it

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  2. Anonymous
    2023-11-03T22:20:35+00:00

    Double tap the microsoft symbol in top left corner to progress.

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    1 person found this answer helpful.
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  3. Anonymous
    2023-11-03T21:44:39+00:00

    I have the same problem, when will this be fixed.

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  4. Anonymous
    2023-11-03T20:40:30+00:00

    The issue is still a thing after several days! The fact that now almost 400 people reported that they're facing the same issue below the post is making this more frustrating. Microsoft better fix the faulty captcha ASAP.

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  5. Anonymous
    2023-11-03T17:41:01+00:00

    I have 3 accounts one without a phone number and they are all the same issue. I would wait for it to be fixed as the account recovery can take 30 days. What a terrible company MS

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