Stuck on robot verification complete

Anonymous
2023-10-29T01:00:01+00:00

Hi. I am trying to change my account password as I was unable to log in.

I complete the robot verification but stuck on verification complete screen as it does not redirect to the next screen. I am unable to get past this.

Tried different devices/networks/browsers. The account recovery is completely useless.

Nothing I can do.

Need help with this.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-07T10:34:34+00:00

    i had the same issue for past one week but it is resolved for me now.

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  2. Anonymous
    2023-11-04T06:52:01+00:00

    Hi everyone,

    As mention above by someone else, it seems to be fixed.

    I was locked out for 2 days after trying to reset with no code sent to my phone and a freeze on the screen once it hit verification complete.

    It now sends me a code to my mobile number.

    Hope you guys all have the same success.

    Shame that it took 5 days for Microsoft to fix this issue considering how many people were having the same issue.

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  3. Anonymous
    2023-11-04T03:44:57+00:00

    I am also having the same problem I hope they fix it soon

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  4. Anonymous
    2023-11-02T10:56:59+00:00

    Facing same issue

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  5. Anonymous
    2023-11-02T10:36:50+00:00

    Same issue.please resolve it asap.

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