Stuck on robot verification complete

Anonymous

Hi. I am trying to change my account password as I was unable to log in.

I complete the robot verification but stuck on verification complete screen as it does not redirect to the next screen. I am unable to get past this.

Tried different devices/networks/browsers. The account recovery is completely useless.

Nothing I can do.

Need help with this.

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60 answers

Anonymous

2023-11-02T12:00:30+00:00

Same issue here.
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Anonymous

2023-11-02T14:50:46+00:00

Hi Femi, I have the same issue. I can not access those links because they bring me to FAQ pages and not a contact form. Can you advise?

Obviously this is a bug and not an FAQ.

Thanks
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Anonymous

2023-11-02T12:49:09+00:00

I am stuck exactly at the same step, just to add my phone number.
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Anonymous

2023-11-01T22:09:51+00:00

Same bug, no solutions so far.
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Anonymous

2023-10-29T04:54:49+00:00

Hi David T, I'm Femi and I'd be happy to help you with your question. Kindly note that this case is best handled by our Microsoft account Support team. You can contact them via the following channels: Global Customer Service Phone Numbers: https://support.microsoft.com/office/c0389ade-5640-e588-8b0e-28de8afeb3f2 Email: https://support.microsoft.com/article/bb65aa6a-9135-31df-0b36-d6318d6f4e0f Chat: https://vsa.services.microsoft.com/v1.0/redirect.html

Best Regards, Femi
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