This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi. I am trying to change my account password as I was unable to log in.
I complete the robot verification but stuck on verification complete screen as it does not redirect to the next screen. I am unable to get past this.
Tried different devices/networks/browsers. The account recovery is completely useless.
Nothing I can do.
Need help with this.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
it appears at least 60 other individuals have had the same problem in the last couple days. strange
Facing the same problem and have literally tried everything! Has any solution come up yet?
Experiencing the same issue. What's the solution to this?
i also experience this, microsoft rewards requires a phone number but after adding a phone number i am stuck with this captcha. This is so frustrating.
literally i cant even progress further everytime i finish the robot verification it only leaves a cancel button i kept trying and trying just to literally add a phone number to my account