Why is the "New" Outlook for Windows client so awful...deliberately???

I don't know if you noticed, but the answer looks suspiciously a lot like the answer an AI would give:

1. The initial greeting trying to level with you (not sure what would be the purpose of it)
2. The "Based on the information your provided" at the start of the second paragraph and what the supposed user understand and followed by a condescending statement "I understand this is a very frustrating.. blah blah blah", is a technique used frequently by psychologists to deal with irate individuals to either reduce the level of anger or as a preventive action.
3. The list of workarounds.

None of this acknowledges there's an issue with the product, nor take responsibility, instead the suggestions is just a way for Microsoft to say "we did help you didn't we?" but no promise of further review of the functionaltity or accountability. This is the product there is, suck it or leave it (worse of it, suck it might be your only option if, as they pointed out, the enforcing of the new outlook is by your organization)

But my point, if you type your experience to ChatGPT or Gemini or Meta, it might be possible you get the same type of answer.

Be aware, AI is the future (or even now the present) of support systems. A dead end that will be responsible for further frustrations from consumers that are forced to paid products and their derived flawed support systems, yes, AI is not free and someone will pay for it, even if it doesn't work as advertised.

I fully agree with Wil

I am a multilingual user of Outlook, typing with roman letters and 3 other scriptural systems. The "New" outlook is a disaster for a user like me.

A lot of functions have disappeared.

It seems it was designed by US people, for US people, with their very limited understanding of the rest of the world...

The same problem occured with MSTeams. The "classic" version was very well designed, and we got used to it. It was taking account of all practices and cultures. The "new" version suddenly focused on US ways and manners only.

If ever MS was to phase out the classic version, I would phase out MS, simply.

It took me many years to get my head around old outlook, but once i did, i realised how useful it can be. I can see that new outlook is made to be simpler, but by making it simpler, they have completely removed its flexibility and functionality. I'm upset about the loss of seeing my events in a list, as well as the way you could just drag and drop events and emails from one folder to another. It's now feeling impossible to efficiently organise and categorise my emails and events. Since without the list function, i cant grab a group of events and change thee category at once.

I'm sure i also used to be able to flag an email from any of my addresses and they would all end up in one list, but now that its integrated with ToDo, it now functions like ToDo, and the major drawback to that app is it treats all email addresses as separate accounts and so i cant see all my flagged emails, from all my addresses in one list. In fact i must be missing something here because this doesn't make sense. I cant see a list of flagged emails from the Gmails accounts which I'm logged into on Outlook. Where can i find them? They must be somewhere otherwise you surely wouldn't be able to flag them. It appears as though I have to visit each email address separately and check each for flagged messages, where as before, it was all essentially one task list.

It keeps sending duplicate emails

I haven't heard of Thunderbird? Do you have any particular likes or dislilkes about it? I might give it a try!